I am not sure how new/old your camera is but when I had that problem I had to re-install the Kodak software that came with my camera. It worked fine after that. My new Kodak i just bought-(of which i am not a fan of Kodak but had to go cheap when looking for a long zoom) worked right away without installing anything-it didn't come with a disk either; however; it showed up in the My Pictures section not the My computer..so maybe check there...best of luck
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