Question about Vtech V.Smile Pocket

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Vsmile powers off when game cartridge is inserted

The unit powers on and says vsmile till the point u put a game in to play it.
then it shuts off as soon as the game is inserted in to the slot to me this seams like a short on the mother board. where can i find a scematic for this unit or do u have any suggestions for me.

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  • Anonymous Sep 30, 2008

    The console turns off when you place a cartridge in, i dont use batteries i use a socket adapter.

  • Anonymous Dec 07, 2008

    turns off when game inserted

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You are suppose to put the cartridge in first and then turn on the game.

Posted on Dec 17, 2011

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We experienced the same issues on 3 different MobiGo units. New games would work and then at some point stop being recognized or they would be recognized, but the unit would turn off when you selected the cartridge.
Fix: Use a Q-Tip to clean the contacts of the cartridge. The Q-Tip was too thick to insert so I cut it in half and the stiff cardboard shaft fits perfectly. Rub back and forth across the contacts on both sides. You will notice a black smudge left on the Q-Tip.

If that didn't work then I went to the next level. I could not figure out the term to describe this but to say that you might have to fog up the cartridge contacts asyou would do to clean your glasses. Once the contacts are moist from your breath clean them with the Q-Tip shaft. This worked on several cartridges. You should probably use rubbing alcohol instead of your breath since these are electronic components.

Posted on Dec 28, 2014

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The system doesn't have advance lead in power and ground on the card slot or cartridges. You must always have it powered off when you changed carts. You may have fried something.

Posted on Sep 19, 2012

The issue may be the game itself. Check to see if the contacts on the game cartridge are dirty. If all contacts are not clean (all should look the same, clean & shiny), clean with a pencil eraser then wipe with a clean dry cloth to remove eraser bits.

Posted on Oct 07, 2008

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Have you tried new batteries? I know that sounds silly, but everytime I've ever had a problem with a Vtech toy, that is where they tell me to start. Otherwise, PLEASE call Vtech Customer service as they are AWESOME and can help you out over the phone by giving you a few ideas to try! Here's the number for you to call them! 1.800.521.2010 :)

Posted on Sep 02, 2008

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1 Answer

When i plug in and turn on without a game in it, the v tech display comes on so system is working. but as soon as i put a game in it(3 different games) the game doesn't come on. i've tried putting game...


you have to do this in the right order or it doesn't work. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it is all the way in
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work, unplug the adapter or take the batteries out and let the system clear and then do the steps over. Good luck!

Nov 27, 2010 | Vtech V.Smile TV Learning System

1 Answer

My Vtech vsmile didn't work a the time I push the power button never happend my batterie are test and are brand new an i try to connect direct with a power supply never work again


There are problems with the power adaptors. Did you use a VSmile power adaptor, or something that just seemed to fit the unit? Using the wrong power adaptor (like unknowingly plugging a Leapfrog power adaptor) into the unit can cause damage to the Vsmile Board.
Push and hold the power (smile) button for one minute, then install fresh batteries. if it powers back up, then try:

Dirty Smartridges (the game cartridges) are to blame for about 90% of VTech Vsmile products not powering up.
In some instances, the cartridge slot on the unit itself can become damaged and will cause no power up.
Kids (of all ages) can dirty a smartridge in less than a second, and render the whole system dead.

Sep 30, 2010 | Vtech V.Smile TV Learning System

1 Answer

We just got a VMotion & it would turn on and then we'd put the game in and it would shut off. I have no clue whats going on.


Your smartridge is dirty, or you inserted a smartridge that was dirty and now have dirt grime or Mac n Cheese in your cartridge slot. (happens to us all, only takes a kid a split second to get grime on a smartridge, even one that's brand new!)
Clean the contacts of the smartridge with common rubbing alcohol. In very dirty circumstances where the pins are tarnished, polish them with a pencil eraser.

For the socket, if it has become dirty, do the following:
Remove Batteries, AC Adaptor or car charger cord, rechargeable battery packs first....
Invert the Vmotion or Vsmile, pocket or cyber pocket. open the slot dust cover with a finger or eraser end of a pencil, blow compressed air (dust off spray in the computer aisle) into the socket opening. this will remove loose debris. next,take a good hard paper stock business card. cut the business car to match the Smartridge edge (cut out the center and the card length to fit.) Using the mostly paper side of the business card (usually one long edge has very little printed on it), open the dus cover again and Insert and remove the business card and look at the paper edge. Is the card dirty now? continue inserting and removing until you notice the pin tarnish or foreign material collecting on the business card. Now it is clean. In a really bad case of Mac-nCheese, you could use two business cards stacked, and soak the edge in rubbing alcohol, then go back with the dry Business card method. Do not use a screwdriver, comb, brush of any kind on the socket contacts. The socket contacts are easily damaged. allow the unit to completely dry (20 minutes) then re-power the unit (without a Smartridge). power off, insert a smartridge and power on and your kids are back to playing again, until the next PB

Sep 13, 2010 | V.Smile 80084060 Vsmile Vmotion Thomas...

2 Answers

We have a vtech vsmile and it will not work correctly!!! it will turn on with no game in but as soon as you put a game in to play...it goes blank and will not play the game. It won't even let you turn it...


We had the same problem. Put alcohol on a q-tip. Pull back the plastic sleeve on the Smartridge (game) and clean both sides
of the metal contact. Insert the Smartridge into the Smartridge slot and remove quickly. Then insert Smatrige and turn on the power.

I did this to all of the games and now it works like new!

Hope this helps!

Jul 02, 2010 | Vtech V.Smile Pocket

1 Answer

Not playing on the screen. green light is lit,


Remove all Smartridges, controllers, adapter or batteries.
Examine the Smartridge slot for loose objects, Blow into it to
remove dust or debris.
Pull back the plastic sleeve on the Smartridge and clean both sides
of the metal contact with alcohol and a cotton swab.
Insert the Smartridge into the Smartridge slot and remove quickly
twice without turning on the V.Smile unit.

May 15, 2010 | Vtech V.Smile TV Learning System

1 Answer

Vsmile shuts down when cartridge inserted


Remove all Smartridges, controllers, adapter or batteries.
Examine the Smartridge slot for loose objects, Blow into it to
remove dust or debris.
Pull back the plastic sleeve on the Smartridge and clean both sides
of the metal contact with alcohol and a cotton swab.
Insert the Smartridge into the Smartridge slot and remove quickly twice without turning on the V.Smile unit.

This should fix the problem.

Mar 28, 2010 | Vtech V.Smile TV Learning System

1 Answer

Our Vsmile won't play


Make sure the system is off before inserting any cartrdiges. Things you can try to get the V.Smile TV Learning System to work:
1) Press the Reset – Press and hold the ON button for about 10 seconds
2) Make sure the game is inserted far enough into the system, and that it is pointing in the right direction. You may occasionally need to clean the contacts.
3) Also, make sure you are using the supplied power cord/adapter, not batteries. Batteries cause more problems than they’re worth.
-Tha Mp3 Doctor

Dec 31, 2008 | Vtech V.Smile TV Learning System

1 Answer

Game not connecting when put in vsmile


Make sure the system is turned off before inserting the cartridge.

1) Press the Reset – Press and hold the ON button for about 10 seconds
2) Make sure the game is inserted far enough into the system, and that it is pointing in the right direction. You may occasionally need to clean the contacts.
3) Also, make sure you are using the supplied power cord/adapter, not batteries. Batteries cause more problems than they’re worth.
-Tha Mp3 Doctor

Nov 11, 2008 | Vtech V.Smile TV Learning System

4 Answers

Vsmile learning shuts off when game inserted


I have experienced the same shutdown problem, and solved it in 10 minutes with the following procedure:
1) Clean the cartridge and system components with rubbing alcohol...2) Take out the batteries...3) Hold the on/restart button for anywhere from 10-45 seconds...4) Put batteries back in and put a game in...5) Power it up...

Oct 11, 2008 | Vtech V.Smile TV Learning System

3 Answers

Trouble with a vsmile


Here is wild stab in the dark
the Vtech is a cart based game
sometimes the contacts that are at the end of the cartridge and the hole in the machine may get a little dirt in them and stop the game from playing.
if you open the slot in the machine and blow in the slot you may dislodge any dirt
you can do this with the cartridge as well
if this fails you may want to clean the contacts with a cotton cloth with 100% alcohol (or CD lens cleaner)
I hope this helps.

May 13, 2008 | Vtech V.Smile Pocket

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