Question about Palm LifeDrive Handheld

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Lost all contacts, memos, tasks, after LifeDrive Update 1.0

This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks.

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Re: Lost all contacts, memos, tasks, after LifeDrive...

Well, I still don't know what happened, but things seem to be fixed. Just in case anyone else runs into this problem, here's what happened: Initial problem (recap): - on first HotSync after setting Quick Install to install the LifeDrive Update 1.0, the log showed the following error messages: Handheld Tasks application database version not supported. Handheld Notes application database version not supported. (Update 1.0 was installed successfully.) - after HotSync, all contacts, calendar data, tasks, and memos (i.e. all data synchronized with Outlook) were gone from the LifeDrive - subsequent HotSyncs produced the same error messages and did not restore data. Next day: - fresh HotSync synchonized other data, but not Outook data, HOWEVER - no error messages appeared this time (don't know what changed - neither PC nor handheld had been rebooted in the mean time) - used HotSync setup in Palm Desktop to set Desktop to overwrite Handheld for all Outlook data - it worked. Outlook data restored on Handheld. I don't understand what happened, but at least it was easier than doing a hard reset and then restoring everything.

Posted on Sep 12, 2005

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Re: Lost all contacts, memos, tasks, after LifeDrive...

This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks,

Posted on Sep 12, 2005

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Unless you synced the palm on another computer, the palm only can back up the information when synced.

So if you sync it and the computer overwrites the handheld, the information never made it to the computer and thus cannot be restored.

The only thing you could check would be the backup folder in the palm directory under your profile name. Palm puts all of the .prc/.pdb files in there when you sync.

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3 Answers

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1 Answer

How do you get the Lifedrive to hotsync with MS Outlook 2003?


Check the USB and hotsync logs when you next try this. It will show what it did or couldn't do. That should give you an idea why the conduit isn;t talking to outlook. It may be a security setting in windows or outlook or the conduit needs to be setup.

Nothing major just annoying.

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