Question about Canon PowerShot S3 IS Digital Camera

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Lens will not close. Error message: lens error, restart camera.

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  • bmdmimish Sep 01, 2008

    What advice? Sure hope this wasn't what I just paid for. I have already tried the basic things like removing the batteries, replacing with new batteries, removing the memory chip, etc.

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Cameras tend to get this problem when they get dust or sand about the lens doors.
I have seen a few suffer this problem. The doors are delicate and as such, you need to handle them with care and not force them out of shape or do internal damage to the gearing. I suggest that if your camera is of value, either sentimentally or financially, or important to your work or hobby, it is worth taking it to any camera store to be cleaned. Cost is generally $20-50.

I trust this answer is helpful.

Posted on Sep 14, 2008

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Generally speaking, there is nothing the ownercan do to correct the problem other than to send the camera to theappropriate Factory Service Center for correction of the error.

For the meantime, you can try to fix it by resetting some settings.

Go to this link for the manual, Page 34 for resetting instructions:

http://infotech.monash.edu.au/itsupport/student/berwick/manuals/canonpower3isadv.pdf

Another thing is you may try to reflash or update the firmware of the camera.

Firmware link:

http://web.canon.jp/imaging/BeBit-e.html


Posted on Sep 01, 2008

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This problem can be cause by some dust/dirt that is in the lens try to blow air with my mouth in the gap between the lens and the outer body..

Hope that helps.........

Posted on Sep 01, 2008

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HI,

Try compressed air.turn off the camera blow air between the lens turret and the camera body. It should remove all dust and sand. Turn the camera on an let me know the result.

Posted on Sep 01, 2008

  • Priya darshan Sep 01, 2008

    Another method is to tap the padded USB cover part on a hard surface,
    for example, a desk. It sounds so simple, but very often in works.


    Try forcing the camera
    lens.Turn off the camera. Place it on the back with the lens facing up
    and take a look at the spacing between the lens and the lens housing.











    If
    you notice that the gap is not even all the way around the lens, the
    problem should be easy to fix. This type of a problem usually occurs if
    the camera was dropped while the lens was extended.










    Simply
    - VERY GENTLY - press down the lens on the side where the gap is the
    biggest. You should hear a "click" as it pops back into place. Try
    powering the camera back on.


    If the lens
    doesn't extend at all or it extends, and then retracts again, do the
    following. Turn the camera off. Take the camera in one hand and with
    the other gently take one part of the lens and gently move it round in
    a circular movement.




    you can once try switching over to 2500 mAh Nickel Metal Hydride
    rechargeable batteries. you will see a difference.Digital cameras with
    zoom lens need more power than what can be supplied by ordinary
    batteries..



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Try this one from canon link

cheers
CHARCOIS

Posted on Sep 01, 2008

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Having it cleaned is really the only way to repair your camera.
There should be a repair shop near you so you don't have to send it anywhere.
or gently push on the lens until you hear a clicking sound

Posted on Sep 01, 2008

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Dont apply force

try turning it off normally (remove battery if won't)

Posted on Sep 01, 2008

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SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

  • 64 Answers

SOURCE: Lens error: restart camera

If you get that message the lens is stuck.
You should take the camera to a repair center.
They should repair it under warranty.
I have seen this problem a few times already. 

Posted on Sep 12, 2009

  • 11967 Answers

SOURCE: Lens Error, restart camera

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 02, 2010

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Camera detected this error while moving the lens and cut the power automatically. This error message may appear if you press on the lens while its moving. Make sure that when your going to turn on the camera, your hand or fingers will not block the lens to retrack. Turning on the camera in a dusty or sandy environnment is also one reason for this message to be displayed.
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Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Lens wont close.


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Lens Error, Restart


Hi

What you are seeing is a generic stuck lens error message, turning off the camera and turning it on again will not fix the lens unfortunately.

Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

Good luck from....

Darntoothysam com

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