Question about Epson ACULASER CX11NF All-In-One Printer

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Epson aculaser cx11nf MP E paper jam

Hi, when i send a job to be printed, i hear the noise and i observed that the roller on the tray start to move, but after it stop and i get this error message saying "paper jam MP E" can somebody help me on that?

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  • JD560 Dec 14, 2008

    I have the same problem, we used the printer for 2 months and then this started. The printer has been sitting for almost a year doing nothing. After clearing all the paper, blowing out the dust, making the adjustments in this suggestion, we still have a problem. Further exploration showed a very small but important part is broken inside the back of the unit that allows the paper to keep moving through the back of the printer.



    We've contacted compassmicro.com for the part, they have a detailed parts guide for this machine. Hopefully that fixes it.

  • unksam Jan 09, 2009

    I also have the same problem. I have been using the quick fix by pushing the egg shaped piece back, but have to do this every time I print. Does anyone know a permanent fix for this problem? What part is broken and is it hard to get? Please help me, it seems like it could be something really simple.

  • Anonymous Mar 28, 2014

    The paper jams and I hear the rollers squeak. changed paper still not working

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Open the mp tray
locate 2 white plastic egg shaped piece on the ends of the steel rod
gently push one or the other towards the back of the machine
if the paper jam error message is on then the roller will turn as soon as you give it a push
re load the paper
open and close door a or e
printing should resume
that white piece works with the paper lift to get the paper up to the in feed roller

Posted on Sep 16, 2008

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Diagram of doors should be above control panel of printer.

Lift ADF/Scanner up. Open door "C" just below it. Lift orange photoconductor lever up to release photoconductor. Lift photo conductor up towards you. Inspect for jammed paper and remove if necessary. Replace photoconductor, close lever and door "C".

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I've reviewed your printer design and suspect there is truely a "paper jam" located in the process feeder. If you will follow the directions for cleaning the printer head located on page 15/16 of the link below, I bet you will find your lost paper. This printer requires a long path of travel for the printed paper to eject. The printer head is about the half-way point of its travel, so this would be a great place to investigate.
http://files.support.epson.com/pdf/cx11n_/cx11n_pg.pdf
I hope this helps!
T-Mo

Feb 09, 2008 | Epson ACULASER CX11NF All-In-One Printer

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