Hi I have a rider 1 and when its fitted onto the bike the connection is so poor that it often stops charging.
Is Tomtom awaire of this fault and have they produced a better bracket?
Is there anything that I can do to make the original bracket better?
TOMTOM are VERY aware of this problem. but deny it is an issue!
I had the same problem, they sent me a new shoe after weeks of emails. I told them that the shoe is not the problem, it's the connector on the back of the TT1. Because of the springloaded pins fitted to the shoe and the poor quality connectors on the TT the normal vibration on a motorcycle causes the pins to wear holes in the connectors on the TT causing intermittant connection.
As the cost of repairing or replacing these connectors is very high and there are a large number of units that would require this repair TT are ignoring it.
I'm now looking at a way of bypassing the connector altogether.
A temporary solution appears to be to smear the contacts on the back of the rider with a little petroleum grease or WD40 - seems to work for a couple of weeks at a time.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Power board is faulty, repair or replace. Workshop repair required. Oh, stop plugging a charger into the USB socket. It doesn'tlike it, thats for data transfer only. The round pin socket is the charger port
If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not
behave as it should, it can be fixed by resetting or restarting your
TomTom device. A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
your GO/ONE/RIDER to the power charger. If you have a power charger,
use it to power your TomTom GO/ONE/RIDER. If you do not have a power
charger, make sure that the battery in your TomTom GO/ONE is fully
charged. Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
your GO/ONE/RIDER. To reset the unit, you simply have to push a
straightened paper clip (or something similar) into the RESET hole on
On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
TomTom ONE, the RESET hole is located on the bottom of the device, with
the word RESET right next to it (just below the SD card slot).
TomTom RIDER, the RESET hole is on the bottom of the device, behind the
SD card door. When opening the SD card door you will see the RESET hole
on the left, right underneath the SD card slot.
Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
What new parts were fitted? Were there the same issues before the parts were fitted? There may be a compression isssue due to a poorly fitted part. This will become evident as the bike becomes warm and parts start to expand with heat.
My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.
Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.
I recently had a bit of success with TomTom. My TomTom Rider 1 did not charge on the bike cradle, there is a known problem with the early cradles. TomTom have developed a TomTom Rider 1 replacement cradle (updated) and if you push hard they will wend you one in the post free of charge.
To reset your TomTom device: 1. Charge your device. Charge
your device for at least 2 hours. Make sure the charging light on your
device is on (except RIDER which has no charging light).
2. Remove the SD card. If your device uses an SD card, remove it. 3. Reset your device. Use
a straightened paper clip, or something similar, to push the reset
button. For a visual representation of the reset button, see below. 4. Turn your device on. Press and hold the On/Off button for at least 4 full seconds. 5. Insert the SD card. If your device uses an SD card, insert the SD card.
images of where to find the reset button can be found here.