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Check for obstructions in drain line -- the pumped line from pump under DW to drain. Is their debris in air gap or in the bottom of the DW, where the drain is screened?
1. The air gap is usually located on top of the sink. Lift off the pretty cover, and unscrew the top cap nut. Is there rice and debris there? Remove it then. Reassemble and check it out.
2. The DW drains to the bottom of the unit where the pump is. This area is screened off so that the pump doesn't get clogging debris in it. is their leaf lettuce and stuff covering this? Remove that debris. Some times this area can only be accessed by removing the bottom spinning spray head. It comes off with a nut, possibly this nut is reverse thread. Reassemble when done looking for debris.
3. Is the drain line between the DW pump (located under the DW) and the waste pipe kinked? This line is a plastic corrugated line about 7/8" around the outside. It is a pumped waste and won't work if it is kinked, so unkink it.
4. Is the float stuck. This is a device on the bottom of your DW that tells the DW how much water is in the bottom of the DW basin. It looks like a mushroom. Gently move it up and down. Does it move freely or is it stuck? Unstick it.
First, are you sure that the machine is not filling?
I go on calls all the time for this problem and it turns out than the machine fills but the wash motor does not run.This leaves soap in the bottom of the DW so it looks like it did not fill with water. This is a common problem in dishwashers that have not been run for a few months, and is quite common after a remodel. If it IS getting water, the motor is probably stuck. If it is Not getting water the first step is to locate the "over fill" float inside the dishwasher. This will be a round sort of mushroom looking thing on the floor of the machine near the door on the right or left. Make sure it moves freely up and down. It will only move about 1/4 inch but If it is stuck up, the machine will not fill. If float is O.K. then check the water source. Turn of water to DW. Remove the kickplate under DW door and disconnect the waterline from fill valve (should be on front left side of unit). Run waterline into bucket then turn on the water. If you don't get water call your plumber. If you get water then you need to check the fill valve. Connect a volt meter to the 2 wires on the fill valve. Start DW. First the diswasher should start draining, then it will start filling. At this point (a few minutes into the cycle) you should see 120v AC at the fill valve. If you do see 120v Ac, replace the valve. If you don't , then turn off the machine and check the float switch. This is located under the DW right under the mushroom thingy. The switch should have continuity when the DW is empty. If there is no continuity then replace the switch.
From your description, I doubt that the problem is door latch is the cause.
The first thing that a modern dishwasher does before it begins to fill with water is run the drain pump. It appears that this DW is not progressing to the next cycle (inlet water) and because the pump runs even when the door is open, I agree that the controller card may have failed.
If possible, inspect all the wire connections (remove main power before you do this) ... if there is a loose connection, the controller could do odd things.
Good Luck! Please report back what you find, OK?
The main controller appears to be very confused or failed.
To test, fully remove power from the diswasher for at least 90 seconds. Power back on and test. If the same behaviour is seen, the controller card has almost certainly failed. A service call is the next step to repair.
If you reply, please include the model number of your Whirlpool Dishwasher. Good Luck!
check coils underneath may be dirty, if frost in frz. back wall then you have a defrost problem. make sure door was not left open (accidently). make sure door closing properly and gasket is sealing properly. check to make sure light turns off when door closed. hope this helps if not contact us with any additional info. needed. thank you for your time.