My W/M won't drain. It seems stuck. The water level is as it should be just before it's due to drain and other than that it works fine if I try other programs. The program will end but the water is still there. This hasn't happened before. It just hums/buzzes and does nothing. Any aqdvice will be greatly appreciated as my baby needs her clothes!!! Thanks x
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You have a blockage in the drain hose or pump,
Try to drain all the water out before you remove the pump
Error Code 37,
37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 1 metre extension hose of the same diameter fitted to the existing
drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the bowl contains water, then service the pump from the top of the machine
by removing the top deck and inner bowl. Bail out the water, remove the
pump cap and hood and clear the restriction.
Secondary Source: Wiring.
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If 5kg Smartdrive fit splash guard to
I think what was meant is that the water seems to overflow from the top side and so washes off the powder. This can be due to a improper setting or fault on the water level controller unit as it fails to detect and stop the water flows at a lower level.
This seems quite likely to be a fault of the WATER LEVEL SENSOR. So since the pressure activated switch is not working even when the set water level is reached the water overflows.
Drain the water out of the washer and remove the level sensor which is located on the rim of the drum which has a tube feeding water to a pressure activated switch- the diaphragm could have punctured or failed on the switch.
You can bypass the switch by shorting to see if the machine starts and works , if so change the switch.
Can be due to clogging in the drain pump/valve which is not draining off due to the dirt accumulation. remove and clean- back flush to see if this works.
Also make sure that the level of the washer is tilted to the drain side valve as no water must remain but drain in gravity. use a spirit level to set.
if water is in drum then door wont open,drop drain hose to floor level into bucket to drain manually, then check filter or pump is it running ok if not is it stuck some thing in it , hot wash is cold water inlet ok or is this due to again faulty pump ...
First of all,lay the drain hose down to floor level and let the water run into a bucket or similar, this will empty the washer of water.
the filter is inside the large black hose on bottom of drum.
Undo hose, remove and clean filter
Refit filter and hose.
Remove hose onto pump, and check for blockage or obstruction here as well.
This should solve your problem.
Had the same problem. Removed the kick plate at front and unscrewed filter. In the filter recess I found a cotton wool bud. Appeared to have stopped the blade like fan spinning which appears to push the water into the drain hose. Works perfectly now.
You need to check the pump filter which is accessed by removing lower rear panel of washer.
On the right you will see a large black hose, ondo securing clip and remove hose, be careful because there will still be water in it.
Better still , lay hose down into a bowl or similar to drain any remaining water in m/c.
Inside you will see the plastic filter, remove and clean, refit filter and hose, make sure you get it on properly
Test it for leaks, and that should be it.
If it still does not drain then you need to check the pump is o/k.
You can do this by listening or feeling if you can hear the pump going.
Any more info , let me know.
Plz rate my solution.
button selection : To select an option press the button and you will see a light come on above the button. Press again to cancel and the light will go out. You cannot alter the options once the machine is running. Note : remember to cancel buttons after use!
As you look at the machine
Left hand button... Rinse Hold.. use this option to Help reduce creasing of delicate or synthetic fabrics by holding clothes in the final rinse water. The rinse hold light will flash to indicate that the programme is holding final rinse water. Complete the final spin by pressing the Rinse Hold button when light is flashing.
This is not available with Wool or Spin only programmes.
Middle Button.... Energy Save... use this option to save money and time on lightly soiled loads. This is not available with the Quick Wash, Rinse and Spin, or Spin Only programmes.
Right Hand Button .... Super Rinse... use this option for Large Wash loads and items for young children or people with sensitive skin. This option increases the water level for the first two rinses. This is not available with Cold Wash, Rinse and Spin or Spin Only programmes.
Copied from my Hotpoint FEW12 user instruction sheet.
Hope it helps.
have you got the drain pipe going up to about worktop level of machine? if the drain just goes downwards then the water just runs out as fast as it comes in. get a sililiar situation if you put drain pipe too far down a standpipe - then a syspon forms and water drains out