Question about Creative Labs Zen Digital Media Player

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Once turned on comes up with FIRMWARE PROBLEM

Have tried to reset but does not solve problem, any suggestions?

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Yeah... u hafta go to their website and download an update... but apperently this happends to many of their products about a month after warranty expires... Im having this problem right now, and they want me to send mine in to have it fixed which will of course, cost me $, even though their websites update is a load of %@&#!!!!

Try going to their website and installing the Firmware update... and when u plug in ur zen, if ur comp doesnt recognise it... welcome to my world. And then good luck getting any help from them!

Posted on Jan 09, 2009

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Try to download the disc onto your computer

Posted on Oct 17, 2008

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hi alot of people have been having this problem what you need to do is put the mp3 player in recovery mode ill tell you how to do this in a minute ok.
But what you need to do first is go to the sandisk site nad download the latest firmware for your mp3 player now when you have put your mp3 player into recovery mode and downloaded the firmware when you select the firmware from your computer once its been downloaded it will talk you through the process of reinstalling the firmware.
So the best thing to do first is goto their site and download the latest firmware ok once you have done this then follow these instructions to put your mp3 into recovery mode this is how you do this ok only do this once you have the firmware downloaded to your computer.
1. with mp3 off push lock switch to lock position
2. hold down rec button on left hand side keep held down
3. whilst holding rec button down press on button untill it comes on.
It should now say recovery mode now try installing the latest firmware this should now have solved your problem if not let me know then i can assist you further ok

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