Yeah... u hafta go to their website and download an update... but
apperently this happends to many of their products about a month after
warranty expires... Im having this problem right now, and they want me
to send mine in to have it fixed which will of course, cost me $, even
though their websites update is a load of %@&#!!!!
going to their website and installing the Firmware update... and when u
plug in ur zen, if ur comp doesnt recognise it... welcome to my world.
And then good luck getting any help from them!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Seems like that your firmware is causing problems. if you have the expertise try reloading the firmware. Also resetting the device may also solve your problem. the firmware maybe available from the manufacturers website.
hi alot of people have been having this problem what you need to do is put the mp3 player in recovery mode ill tell you how to do this in a minute ok. But what you need to do first is go to the sandisk site nad download the latest firmware for your mp3 player now when you have put your mp3 player into recovery mode and downloaded the firmware when you select the firmware from your computer once its been downloaded it will talk you through the process of reinstalling the firmware. So the best thing to do first is goto their site and download the latest firmware ok once you have done this then follow these instructions to put your mp3 into recovery mode this is how you do this ok only do this once you have the firmware downloaded to your computer. 1. with mp3 off push lock switch to lock position 2. hold down rec button on left hand side keep held down 3. whilst holding rec button down press on button untill it comes on. It should now say recovery mode now try installing the latest firmware this should now have solved your problem if not let me know then i can assist you further ok