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Once the unit freezes up what you can do is put a paper clip into the tiny hole located on the unit. This will reset the the player and then try to use it again. You can check the Memorex web site to see if there is firmware update for that unit so you can upgrade it. This might also help the player to stop freezing up.
go to memorexelectronics.com and then to support. You need to upload the current firmware for model MMP8565.. I downloaded the firmware program and followed the instructions, it fixed all the problems I was having with the mp3 player. Make sure you follow the instructions carefully, it may get a little tricky if you are not somewhat computer literate.