Every time i hit the power button, my mp3 player tells me that the hard drive is not working properly and that i need to get assistance at virginelectronics.com, but i cant seem to find anything that will help
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I had the same problem and I found a solution to make it work but do this ONLY as a last resort because this ERASES all of your files and you will have to download them again. Plug your mp3 into the computer. If your mp3 doesn't register on the computer then hold down the start button on the mp3 and hit the RESET button on the back of the mp3 with a toothpick. Once it registers on the computer, hit the start button on the computer, click on Computer, then go to the drive that is associated with your mp3. Right click on that drive. Click on Restore Device Defaults. I am not a pro but this worked for me. Good luck!
i had the same problem. my reset button was jammed. the problem: the reset button is so deep in the tiny hole its hard to tell if you even really hit it when you put a pen in there and somethign like a sharpened pencil just doesn't go deep enough. i monkeyed around wiht a peice of straw in the reset hole for about 10 seconds then tried to turn it on and it worked. good luck
These problems sound to me like its time to format your hard drive. To format the hard drive, put your Zen into Recovery Mode. Put a paperclip in the reset hole and hold the on/off button in the "on" position. Then release the paperclip and continue to hold the on button until you see the screen change to Recovery Mode.
Select the Format option, then Reboot. If your Zen still isn't recognized by your computer, this likely means there is a chip failure on the motherboard. Click here for more troubleshooting advice.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
THEN, do the "Repair" in the Philips Device Manager
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.