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You probably need a driver that is compatiable with windows 7. My recommendation is to find out the company that makes the disk drive and see if they have windows 7 drivers for it. Download the latest drivers and test it. If that does not work you might have to purchase a new drive that is compatiable with window 7.
I had the same problem and when I spoke to Fisher Price they had me format the player. Very quick and simple. Go to My computer, Right Click on the Drive the player is on and click on format. I did not have any songs in my computer yet so I don't know if you will have to redownload them after formatting. The player works great now and my daughter loves it.
FYI- Software is not comaptible with 64 bit computers.
It is not compatiable to vista... You have to check compatiability of the game before installing. Or u can try using these steps
right click on shortcut
there press CTRL+TAB for windows change until
There u can find compatiablitiy check box
select the check box and select the WINDOWS2000 compatiabilty and run the game