Question about Palm IIIe Special Edition Handheld

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Connection is lost (6410)

Restore application database error then ..hotsync error.. Cleaned the contacts, rock the cradle a bit. lowest speed... closed all application even the one in background.. Status: determining handheld configuration user is known.. The connection between handheld and desktop is lost. plz check setup use USB serial adapter.

Posted by Anonymous on

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Re: Connection is lost (6410)

As previously stated a 6410 error is a comunication error between your Palm and your computer. Uninstalling and reinstalling Palm desktop will do nothing to rectify your issue. You say it stops on recognizing handheld. Do you have another Palm connect USB adapter to try or another computer that has COM ports on it so you can perform a serial HotSync? Under the current configuration you will not be able to perform a complete synchronization. You have a week connection between your Palm and your computer.

Posted on Sep 12, 2005

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Re: Connection is lost (6410) - Palm IIIe Special Edition Handheld PDAs

Uninstall - reinstall pds.

Posted on Sep 12, 2005

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Re: Connection is lost (6410)

First open the HotSync custom menu, start changing conduits to do nothing. Work your way down the list until you end up with a complete HotSync. If you still have the 6410 error, unplug the USB adapter, replug and try your HotSync again. The USB adapter may be the week link in this equation.

Posted on Sep 12, 2005

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Handspring Visor Username Deleted; How to Add on Device


To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

HotSync Problem!!


You have at least one application that is attempting a serial connection with the PC and is triggering hotsync instead. Many palm apps that allow live updating to your device when cradled or over blue-tooth can cause this type of error. I would take inventory of any software you added recently to your device or port settings you may have changed, especially regarding direct connect and cradle settings.

Sep 28, 2008 | Palm Treo 500 Centro

3 Answers

Trying to hotsync my desktop and my 755, and I use Outlook.


if using verizon go into the wireless sync application and select settings> connection> advanced settings> and select enable other sync apps.

Apr 07, 2008 | Palm Treo 755p Smartphone

3 Answers

Unable to sync with outlook 2003


Try to change conduits to hotsync with PDS, if it will work then the problem is with the MSOutlook.

Sep 12, 2005 | Palm Treo 650 Handheld

2 Answers

Lost all contacts, memos, tasks, after LifeDrive Update 1.0


This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks,

Sep 12, 2005 | Palm LifeDrive Handheld

1 Answer

Hot sync operation cancelled (8001)


Try replacing the cradle or if you can install Palm desktop on another computer and try synchronizing on it. This is usually a sign of a week cradle or COM port on your computer.

Sep 12, 2005 | Palm IIIe Special Edition Handheld

1 Answer

Original sync worked all others failed with 650 and Outlook 2003


I was ready to give up completely. Uninstalled, reinstalled, nothing worked. Here is what I did to resolve sync errors: 1. Perform a hard reset on the Palm 2. Go to the Palmone folder on your hard drive (C:\Program Files|PalmOne. Look for the Backup folder. Rename this folder Backup Old. 3. Connect the Treo to your computer. 4. Right click the Hotsync icon in the taskbar and click Custom. Change the four Outlook conduits (Calendar, Contacts,Tasks,Memos) to Desktop overwrites Handheld. 5. Run a Hotsync with the Treo. It should sync without errors. If you need to install additional applications you can add them now. This worked for me. I hope it helps with your errors.

Sep 12, 2005 | Palm Treo 650 Handheld

3 Answers

Was there another solution?


I tried the conduit updater with no success--I wouldnt bother doing it.

Sep 12, 2005 | Palm Treo 650 Handheld

3 Answers

Won't sync to clean Palm


It may be due to a permissions issue on the workstation running the hot sync program

Sep 11, 2005 | Palm m105 Handheld

1 Answer

Corrupt Date Book Fixed


Updated Instructions Simple fix for a corrupted Date Book sync error (at least it worked for me on my Treo 650). 1). Turn off 'Show Calendar Event' in the Phones 'Options - General Preferences' menu. 2). Turn off phone. 3). Set the Date/Time to the maximum limits (12/31/31) in Preferences. 4). Open the Calendar and view the maximum day 12/31/31. 5). Select 'Purge - (Delete events older then 1 week)' in the Calendars Options menu. 6). Reset the Date/Time to the current day in Preferences. 7). Hotsync (Desktop Calendar overwrites handheld). 8). Hotsync again to make sure you don’t get the error (Synchronize the files). That’s it. =============================== Outlook Calendar The attempt to open the database failed. Date Book application database is not found. Please invoke the Date Book application on the handheld once and re-synchronize. OLERR:05-0001 OLERR:0D-0004 OLERR:0D-0001 - Not Synchronized Outlook Calendar synchronization failed OLERR:15-0002 OLERR:06-0001 ===============================

Sep 07, 2005 | Palm Treo 650 Handheld

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