a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There is a blockage in the steam/hot water circuit . Try poking the end of the steam tip on wand with a paper clip. Make sure turn the hot water on by pressing the hot water button and turning the steam wand.
It should take about 45 minutes to an hour to properly descale the machine. If it only took a couple of minutes you really didn't descale your machine. If you used the powder it has to disolve completly before descaling. The best way to descale is with the descaler in the tank. Turn on the machine and run about 8 ozs of water-descaler through the wand and then turn off the machine. Wait 10 minutes and repeatthe last procedure. Do this until the tank is empty. When done with the descaler, rinse out the tank and put fresh water in the tank and run the whole tank through the wand. Then fill the tank and your ready to go.
1. place water and descaler solution into tank 2. remove milk frother from arm 3. place a jug under steam arm 4.hold down the button 2nd from the right next to the menu button for a few seconds. 5.descaling machine open steam knob will appear on the display 6. after descale has finished "fill water tank" will appear. 7. refill tank with clean water no descaler 8.press the button 2nd from the right as in step 4 9. rinsing machine will appear. 10. when finished"close knob"will be displayed 11. refill water tank 12. ventilate will appear on the display 13.press the hot water button and allow to run 14.ventilate will disappear,warming should be displayed. 15. job done !!!
When it says to ventilate, it is asking you to prime the pump. Put acup
under the panarello wand ( the steamer/frother) to catch thedischarged
water and press the hot water button (upper left button onmy machine).
Wait until air stops coming out with the water, usually3-5 ounces, and
then press the hot water button again.
You machine is now ventilated (primed) and should be ready to go.
Switch off the machine.
Pour a descaling product into the water tank.
Switch the machine on to the programming mode(see below). Place a large container under the steam/hot water dispensing tube and open the steam/hot water knob slowly, turning it counterclockwise.
Turn on the machine by pressing the main switch and let the descaling product flow out of the dispensing tube for approx. 1 min.
Close the knob again.
Turn off the machine with the main switch and let the solution take effect for approx. 5 minutes.
Repeat this procedure two or three times, to allow all of the descaling product in the water tank to flow out of the dispensing tube.
As soon as descaling has been carried out, rinse the tank thoroughly and fill it with fresh water.
Switch on the machine and let fresh water (approx. 2 l) flow out of the steam/hot water dispensing tube in order to rinse away residue.
The machine is now ready for operation.
When the machine is on, the warning light switches off automatically, by pressing the steam selection button for at least 5 seconds.
To enter the programming mode, turn the machine
off with the main switch.
Press steam , espresso coffee and the
main switch at the same time.
descale you need to use special descaler not vinegar vinegar is not strong enought and remove calcium in little piece that might block elsewhere descaler melt calcium 1 part water 1 part descaler fill the water container start machine open side valve for few second turn it off wait 15 minute repeat untill empty after rince very good that stuff is corosif go in thr menue reset the descaler mode and voila !