Question about HP Jornada 565 Pocket PC

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Jornada 565 no longer being seen by ActiveSync?

Hi. Had a J565 go bad. Got a replacement unit from HP and all was well but stupidly didn't test connecting it to the USB synch cradle until after the 90 day warranty was bad. I don't synch too often but use it to install software on the J565. Anyway, when I tried this with the J565 replacement unit, activesynch does not detect the device connected to the USB cradle. Nothing. The old one worked. The new one does not. I'm not a very good PC user, so if you have any suggestions, please go easy on me. :-)

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Occasionally under XP Pro, my 564 won't be recognized when I put it on the cradle to sync. I just take it off the cradle and try again. My understanding is the XP loads an HP driver when the Jornada is detected as connected by USB, if that driver doesn't load succesfully, then XP won't recognize the Jornada.

Posted on Sep 12, 2005


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