Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Photosmart C5180 Printer Carriage Jam Message

I have tried everything I can and even used Technical Support through HP. The only option they have given me is to repair the machine by sending it in. I left for a vacation for about 3 weeks and returned and the error was no longer there for about about a week. At that point the message came back on and has not left. Do you have any suggestions on how I could fix this problem?

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  • 3 more comments 
  • florthom878 Dec 04, 2008

    HP Officejet 6310 the message is showing is "carriage jam"

  • Anonymous Dec 10, 2008


  • chronmanok Dec 10, 2008

    carriage Jam with nothing jamming it

  • Anonymous Jan 09, 2009

    Hp printer shows the message to clear carriage jam, I don't have a clue!!!!

  • GM14LUNSFORD Jan 13, 2009





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  • 40 Answers

May i know what is the specific error message that will display in you printer so that i will be able to give the appropriate solution to your issue...
send me the error msg ASAP..thanks

Posted on Sep 01, 2008


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1 Answer

Improper shutdown message and carriage does not move at all.

Hi Tom Speer

I would be happy to assist you with your Photosmart 5520 printer. I understand you are seeing an improper shut down message and the carriage will not move. Although you may not be seeing a carriage jam message, you might find the following document helpful:
Carriage Jam Message Displays for HP Photosmart 5520 All in One and HP...

If the issue persists, I suggest calling us. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

I hope this helps.
I work on behalf of HP.

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If you already followed these instructions, the last thing to do is to service the printer. I don't know of any self-fix options for this printer. It's worth validating that you've already completed these steps as described.

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Cannot clear CARRIAGE JAM on my c5180

There are a number of things that can cause a carriage jam. To prevent it from recurring, one should keep in mind a number of things. Always ensure that the paper tray is not overloaded as this might result in the paper being stuck inside. Also the paper being used should be as per the manufacturer's recommendations. Turn off the printer when removing bits of paper. If there is a broken gear, do not repair it yourself. Call an expert technician to mend it.

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Carriage jam HP C5180 printer !

Visit this link to see the video on fixing carriage jam for HP C5180.

I hope this will solve your problem,

Good luck & have a nice day
Rating the solution is highly appreciated.

Aug 18, 2010 | HP Photosmart C5180 All-In-One InkJet...

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We had a paper jam in our HP Photosmart C5280 Al-in-One printer. Error message in window reads: Carriage jam! Open door, clear carriage jam, and then pres OK to continue We opened door and even...

after closing the cover and removing the jammed papaer does it still says "paper or carriage jam"????

if it still prompts you that theres a jam and you've already removed it, try to turn off the printer, disconnect from its connections (pc and ivr or ups or wherever its connected) wait for like 5-10 sec then connect it again...

hope this resolves ur prob...

ive experience it to with my hp j3500 all in one... a paper jam, this is what i did and i think it worked for me... hope it do to your printer.. ciao!

Sep 10, 2009 | HP Photosmart C5280 Printer

1 Answer

Paper jam

Open your printer and look carefully around the paper feed. Take out any torn peices of paper and try again. Try telling the printer to print a page without paper, and see if you get the same message, or if it changes to an ' out of paper' type message. If so, load it up with paper and see what you get.

May 05, 2009 | HP Photosmart C5180 All-In-One InkJet...

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So sorry to hear that you are having issues with your C4385 printer. HP's All-In-One printers seem to be very touchy when it comes to carriage jams, and mine is no exception. They are usually caused by little bits of paper left over from a previous jam, so you just have to work out where to find them. HP produced a page with diagrams to help people find them. Please click here to access their solution page.

Hope this helps!

Nov 26, 2008 | HP Photosmart C5180 All-In-One InkJet...

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Hp officejet all-in-one 6210

printer jerking and message says carriage jam and everything is clear, but paper goes in sideways.

Oct 13, 2008 | HP Photosmart C4180 All-In-One InkJet...

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Carriage jam

I don't have the same model, but I do have three hp photosmart machines here, and I usually reach in and grab the carriage and give it a little pull and push, once it has moved it will then go to its place. A word of caution, turn off the printer before you try this. Then turn printer back on after closing lid. I think I learned this from one of the manuals or their web site.

Aug 28, 2008 | HP Photosmart C5180 All-In-One InkJet...

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