Question about Palm Treo 600 Handheld

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BIG PROBLEM: After hotsynch Palm resets over and over

I cannot recieve emails and my palm resets over and over and asks me to delete all info.

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You need to hold the "up arrow" while resetting, this will allow you to delete all info. That may not be what you want to do, if so, the only other option you really have is to do a soft reset, which is holding the up arrow and selecting "don't delete data". If the delete all data is STILL hanging after a hard reset, you can do a battery reset, which drains the battery, erases all data and goes back to "factory settings" There are two methods for this: While holding down the J & L keys, click the reset button on the back and hold it for 4 seconds. Or While holding down the K & backspace keys, click the reset button on the back and hold it for 4 seconds. Google "treo 600 battery reset" for more details

Posted on Mar 16, 2006

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Hello, I am unable to open the MESSAGE icon on my PALM PRE phone. I have powered off, moved the icon thinking it might be a fault with the screen where the icon was placed. I can access everything...


It sounds like you may have a software error from your device. Chances are good a hard reset would resolve the issue. A hard reset is when you reset the device and restore it to factory settings. Note doing this will delete all data from your device, so it would be wise to back everything up first!
Also, since your Palm Pre has a feature called a Palm Profile, ENSURE with 100% certainty that you have the correct email address and password for your palm profile. This info will be very helpful and required to re-sync all your contact data to your device.
Once you have backed up and are ready to hard reset your device;
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  • Phone Reset Options
  • Tap Partial Erase Partial Erase will not erase files on the "USB" storage of the device, which include your photos. It will remove applications you've installed and other files.

It will ask you to confirm your setting. It will then reboot your phone. Do not be alarmed if your phone sits at a pulsing PALM logo, this is normal and does take approximately 5 minutes.
Once it is powered back up, it will ask for your palm profile info (email and password) I mentioned early. This will begin the syncing of your contact data and some of your settings. This should fix the messaging issue! Let me know how this works for you and if I can be any more assistance.

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1 Answer

When I hotsynch my palm zire IIIe a message appears telling me that the hotsync operation is complete, but it hasn't hotsynched properly, ie did not add recently added to computer addresses. However, it...


HI,
I had the same problem with my palm. The first thing I did was to make sure I had the most up to date software on my computer. YOu can get this by going to www.palm.com and cklicking on PDA's and then the name of your palm. From there it will bring up a page that has all the up to date desktop software. If you have the up to date desktop software and you have all your information backed up on your computer then preform a hard reset. This will ERASE everything on your palm. If you need directions on how to do this send me a comment and I will get those directions. If you ahve the manual it should tell in there how to do a HARD reset. The hard reset will restore it back to all the default settings and erase it just as if it were new,. After you get to this point do another Hot Sync. It hould sync for you just fine. Hope this works for you. I had great results doing this.
Best wishes.

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I would erase the TX memory and reload the software.

The TX memory can be erased by pressing the reset button in the back of the unit while holding down on the power button. Press yes to confirm delete.

Reload Palm software from CD.

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When you first install Palm Desktop, you have a choice of synchronizing with Palm Desktop or with Outlook.

It sounds like you chose Palm Desktop.

You have to uninstall Palm Desktop and Reinstall it.

There will be an option to synchronize with Outlook/Versamail so make sure to choose that.

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Install newer version of palm desktop and create new profile.

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