Question about HP PL4200N 42 in. Plasma HDTV

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HP Plasma TV - Lost Picture

A few weeks back I turned on my tv and the opening "HP" initalizing screen was half black; then over the course of a couple minutes, the screen filled in so there was no more black blob, but it was as if I only had half the pixels, like watching tv on an old antenna set. I've heard the set just needs new plasma - is this true? If so, what is a good $ to pay and not get hosed.

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  • turnerm7 Dec 23, 2008

    Mine has the same problem,

    After about 2 yrs of care free service. Too bad, I thought HP used to make quality products. Seems to me they are manufacturing the same garbage electronics as other outsourced companies. What ever happened to 'made in the US' quality products.

    If you have a solution, please let me know.

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  • 36 Answers

Here's the number to HP case management 877-917-4380 ext.79, try this number and be firm that they need to fix this, I just had an HP plasma that was 3 yrs old replaced for free, no charge. Good luck

Posted on Feb 04, 2009

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