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My Canon Camera Lense got damaged.Warranty period is no more valid.I need to get it repaired how can I proceed ?

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You can check with your local camera store. They will have more information or may be able to do the repairs themselves.

Posted on Sep 01, 2008


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My lumix dc20 when turned on displays this battery cannot be used. Any ideas please

1) Incorrect battery, use genuine battery. 2) My Canon 400D had a similar problem. Checks showed that I had a damaged standard 18mm to 55mm lense unit, and also gave me "change battery" error message. I had a similar problem with a 70-300m lens. The camera main lense needed repairs, the Tacumar lense was not worth repairing. Have a camera specialist check your camera and more specific the main lense unit.

Jun 08, 2014 | Cameras

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Canon lense serial number

Just Call customer service at Canon They will tell you.

Feb 11, 2014 | Canon Cameras

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I have a Canon PowerShot S5 IS, and a few months ago I started getting a lense error whenever I went into phototaking mode. Every once-in-a-while when I went into the "view pictures" mode, the lense would...


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.


Aug 12, 2010 | Canon PowerShot S5 IS Digital Camera

1 Answer

My IXUS 990 camera has fallen form a 1 ft hight and now lense is not going inside. I am surprised that this is treated by authorised canon repair agency as a broken lense reason. I saw the camera lense...

The lens/zoom mechanism has become misaligned. Its a series of tiny cogs and gears and one or more has slipped a tooth.

Really and truly, it needs to be dismantled for repair. If you try tugging or pressing the lens, you'll probably make it worse. Even if it works, that will always be a weak spot.

It looks like they're replacing new for old at your cost. They won't do it under warranty because it was dropped.

A couple of thoughts come to mind.
1) Is it repairable locally and at what cost ?
2) Does your household insurance cover accidental damage ?
3) Can you get a new one cheaper any where else.

If the answer to these is no, this looks like the best offer you're going to get.

Apr 09, 2010 | Canon PowerShot SD970 IS / IXUS 990 IS...

1 Answer

Shutter stops half way

The only official fix for this is to replace the entire shutter assembly.

It is possible that the present assembly just needs cleaning and lubrication, but that is not a DIY job. In practice, a new shutter assembly will be fully guaranteed and the labour involved in replacing it is usually less than that involved in fixing and then testing your current unit. It's also true that with many modern shutter assemblies a sticking shutter tends to be a recurrent issue even if it is initially fixed.

Contact Canon in your country to get a warranty repair; your camera may be just outside the warranty period if you're unlucky, but in the absence of water or shock (fall) damage this sort of fault indicates faulty parts, material or construction at the outset and you should press Canon for a goodwill repair if necessary. Your argument will carry more weight if you can tell them how many other Canon products you've owned over the years. Note that if you're in the UK then the Sale of Goods Act covers you for up to six years (five in Scotland) so if Canon refuse to play ball then you can claim against the retailer who supplied the camera. A semi-pro camera which cost around £750 when new would be reasonably expected to last far longer than a year and a bit and even arguably up to the full potential five/six years that the Act allows for.

DO NOT attempt any DIY repairs on this unit; if you do so then all warranties and Sale of Goods Act coverage is null and void. Note that the manufacturer warranty may not be valid if the camera has been used professionally: check the warranty for details.

Although there's no quick and easy fix here I hope that you've found my posting to be of use and in return ask that you take a moment to rate my answer. Good luck with resolving this issue promptly.

Jan 11, 2010 | Cannon EOS 50D Digital Camera

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The lense will not retract

Sounds like you need a software/firmware update. You may get lucky enough to find a download on the web, or you can send in to manufacture and they will fix it for $50

Oct 22, 2009 | Canon PowerShot S500 IXUS 500 Digital...

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My camera made a POP noise Canon Digital Rebel

Unfortunately, per your problem description, it seems that an electronic device in one of the internal baords is damaged, causing a failure in the power board.

The solution for it requires to open and repair the damaged board, or replace it. This means that it has to be done by a professional repair service.

If your camera is within warranty, contact immediately to Canon to make it valid. If not, then contact a camera repair center for diagnosctics and repair quote.

Best regards,

Jul 13, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer


Unfortunately this Canon SX100 (and the SX110 too) has a very fragile lens assembly. Once you have this lens error problem, there are only four solutions: 1) If it's under warranty, contact Canon to make it valid; 2) If not, then have a repair center to replace the lens assembly (either the internal lens motor or the gears are damaged) or, 3) Sell it for parts or 4) send it to the trash can.

Sep 04, 2008 | Canon PowerShot SX100 IS Digital Camera

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E18 error

Hi all.

An E18 lens error or a "lens error restart camera" message is almost always a problem that must be sent in to the service center for repair. Though most often the result of a fall or other physical impact, they can occur spontaneously. Like a car stripping its gears, the lens motordrive mechanism has gotten off track. Often the camera will make a grinding noise as the camera lens attempts to track back and forth and occassionally the unit will beep several times and turn itself off.

Unfortunately most point and shoot cameras have very delicate lens mechanisms and it doesn't take much force at all to cause this to happen. Very often you may inadvertantly obstruct your camera's lens with your hand when holding the camera and turning it on. In these cases it is often possible for your lens to correct itself by actually turning the camera on and off several times (restarting camera). In the case of falls or drops, however, the impact damage is often uncorrectable by simply restarting and the unit must be sent in for service at that time.

If this happens to your camera through no fault of your own and you are still within your twelve month warranty period, simply send the camera in for service and the unit will be repaired at no charge. If you are outside of your warranty period OR it is determined by a technician that impact, liquid, or grit (sand or dirt) damage is at fault then you will be assessed a repair charge (even if within your warranty period).

Typically customers with out-or-warranty repairs will have a choice of either repairing their camera at the stated charge or (depending on the camera model) taking advantage of the Canon Loyalty Program in which they may opt to select a specific refurbished camera model of slightly higher model design - at a discounted price.

Hopes this helps.


Mar 18, 2008 | Canon PowerShot S2 IS Digital Camera

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Jammed Lense

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

Jan 06, 2008 | Canon PowerShot A520 Digital Camera

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