I just installed this scanner using thenwindow installation but when i double click the scanner it sez that it is not connected to the computer. I made sure that the scanner light is on. The printer is working that I routed through the scanner but when I look in properties fr the scanner status it sez that it is not available. what can i do to get it to work????
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I down load the Umax Astra 1200p and it tells me to restart my computer then it starts install all over again. It shows in my progams and when I click on it, a box pops up and says Device not found. Error code 00140e05h[00000000h] It was originally installed on 10-10-97.
This particular scanner is a nightmare to get working with XP
When it does work it is also prone to random errors.
On the UMAX australia site I found the information I needed to make it actually waok at all.
Below is part of a very old email that I went through with Umax maybe that will help you ?
It is quite an old scanner though.
Sorted out by steps as follows.
Disconnect scanner usb lead from computer / hub
1. remove ALL umax software as issued on the cd and any upgrades
2. shut down restart
3. run norton (not the one button but the win doctor) to clean up any loose ends (important but dont know why ? does not work unless this has been done ??)
4. shut down restart.
DO NOT connect scanner
5. Install software from original cd
6. do any umax software upgrades (ALSO IMPORTANT )
7. shut down
8. plug scanner back in.
9. power everything back up
10. do new hardware wizard thing
11 swap driver to correct one as per instructions on your site somwhere ?
all working I just did the norton one button on a second machine and it did not work so did all steps again but used norton win doctor as per step 3 and all good
it worked a treat on two machine so it appears repeatable.
dowload vistascan vs375u (11,674KB) and open it you will receive 6 disks+1 disk german and 1 disk english. open the disk 1 and double click VSSETUP you will see a lot of DOS commands and at the end you will have VISTASCAN in the Programs Files ( Start--All Programs--VistaScan--enter) .
If Scanner test works O.K.
- go to MyComputer right click,
- click hardware,
-click device manager,
-right click the UMAX Astra
-click update driver
-click "install from a specific location" Next "Don't search I will chose the driver to install"-- Next -- choose USB scanner (Not UMAX Astra 3400) --Next--
- you will receive a warning " continue anyway" finish
open VISTASCAN Test it will pass now
Me prestaron unos drivers de un UMAX Astra 610 lo instale y asi pude solucionar mi problema agradezco a Uds. la preocupacion y espero ayudar con esto a alguien que lo necesite.
Los saludo desde Argentina Dalucoar