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I had the same problem with my Bissell carpet cleaner. I tried all the recommendations but nothing worked. After reading all the blogs, I discovered that many people had the same problem. Fortunately, I still had the receipt from Costco which they honored and gave me a full refund. I was ready to throw it in the trash.
Ensure the black "duckbill" gasket is mounted on the bottom of the dirty water tank. This gasket is removeable, and resembles a duck bill.
When i purchased mine at Target, new - it was missing the gasket, causing loss of suction. Interestingly it worked for a week or 2 then started leaking. Now, with the gasket in place, it works like a charm.
http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=618960&thid=540075 Changing from carpet cleaning to hard floor... Posted by Charlottek on Apr 23, 2008 Bissell 9500 ProHeat 2X Clean Shot Upright
How do you change machine from carpet cleaning to hard floor cleaning? Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. The Bissell 9500 ProHeat 2X Clean Shot Upright are mainly designed to do mostly carpet, you can use it for bare floors, but for good wood floors I would use less water and pickup the water ASAP because you don’t want the good wood floor to warp - linoleum floors are fine but be careful with wood floors, and remember that the Bissell 9500 ProHeat 2X Clean Shot Uprights Clean on the pull back, you squeeze the trigger, dispense water, the machine will use the scrubbing brushes to clean and the vacuum will pickup the water all in one smooth motion. For further information please feel free to contact your local vacuum cleaner dealer in the area or the yellow pages or contact the Bissell Factory @ the information listed below: http://www.bissell.com/By Phone Customer Service: (800) 237-7691 Hours: M-F 8:00 a.m. - 10:00 p.m. ET Saturday 9:00 a.m. - 8:00 p.m. ET Thanks,Don – The Vac Man Go Ahead.Use Us.