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Hi, I assume it is ducted, it could be either a flapper door is closed to shut off an area from receiving air, or there is a blockage in the duct (less likely). Also if there is more than one duct attached to the air conditioner then you'll have to check if air is entering all ducts (you may have a problem with the unit).
You were told incorectly. From what you are describing the unit is oversized for your space.
All Air conditioners remove humidity. In fact the Air conditioner was invented by accedent by Mr carrier when he was trying to invent a machine to remove humidity. He discovered that by drawing air accross a cold coil the humidity drained off the coil. He also discovered that it was a mighty effective way to cool large quantities of air, and we then had "Carrier" air conditioning systems.
When a system is to large for the area it is to cool, it will cool the air in that small area so fast that the humidity starts to condense in the room before it can be pulled through the evaprator coil.
In this case, the solution would to be either replace the unit with a smaller one.
Increase the area to be cooled. (open doors to other rooms etc). or use the dehumidifier.
How many square foot is the space you are trying to cool?
What size is the AC unit? (in "tons")
I'm sorry is the unit set on COOL (snowflake) or DRY (raindrop) All air conditioner will dehumidify when in cooling mode. That is just the dynamics of air conditioning. The air should still be cool depending on your settings. if the air is not cool and you have confirmed that it is in cooling mode, check that the filters are clean and if they are have the system serviced.
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If there is strong air flow blowing into the house the sq. cage should be OK. Possibly you need to replace the pads and make sure that the pump is not clogged and is distributing enough water to keep the pads wet.
It depends how old it is most can be regased but about 15 or so years ago they changed refrigerant gases because the old one was killing the ozone if not that old you should have no problems with regasing it just make sure they check for gas leaks first which is a small amount of dye put in the gas so you can see the leak. Hope this helps