Question about Dell 942 All-In-One InkJet Printer

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Dell Printer carrierjam

I changed the ink cartridges and now it will not let me print. I have taken them out 3 times and it still tells me its jam.

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  • tjcpcc Nov 28, 2008

    i have a carrier jam and nothing seems to work

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  • 69 Answers

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
Dell Printer carrierjam - 564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 07, 2008

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Table of Contents
Verify the Printer Ink Levels Using the Dell Printer Solution Center
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» Verify the Printer Ink Levels Using the Dell Printer Solution Center

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Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
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» Clean the printer contacts and print a test page

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Turn the printer off and remove the power cord from the back of the printer.
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Close the printer lid.
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Re-attach the printer power cord to the back of the printer unit.
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Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
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» Clean the Printer Nozzles Using the Dell Printer Solution Center

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Click the Maintenance tab.
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