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When clicking on a link an error message appears......"Application not found".

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  • anicasymes Sep 01, 2008

    Hi Mike

    Mainly having trouble with shortcut links.

    eg. 1.

    if a link is sent with an email I cannot access it....

    an error box appears stating "Application not found".

    To elaborate on this...I received an email from FIXYA of your clarification request. It asked to "Click here" to respond to the request. I was unable to do so as the error message appeared "Application not found".


    When accessing "Windows Help and Support" from the Start menu and then clicking on Online support or any other links directing to online the following error message appears....

    Script: c:/Windows\Help\OEM\scripts\LaunchHPPP.jse

    Line: 56

    Char: 1

    Error: Automation server can't create object

    Code: 800A01AD

    Source: Microsoft JScript runtime error

    Thankyou for your help.


  • Justin Case
    Justin Case May 11, 2010

    Hi there,

    A net link or a shortcut?

    Which link?

    I can get you through either way, but I need some detail to help.

    Tell me what you can, OK?



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Hello Anica,

What an excellent, fact filled description. Thank you!! I was going to say, 'You have no idea how much that helps'. But I have a feeling you do have a pretty good idea.

If at any point during this process you feel you need clarification or the instruction doesn't make sense, Stop and tell me. We will start over if needed.

Let's address the shortcuts first.

  • Run Windows Explorer
  • Click Tools (Menu Bar)
  • Click Folder Options
  • Click the File Types Tab (It may take a few moments to search)
  • Leave this open for the time being.
  • Select one of the non-functioning shortcuts and LeftClick it
  • Click Properties - A window will open.
  • Depending on what the shortcut does, there may be multiple or just a single tab in the window. What we need is the file type, usually found in the General Tab.
  • You need to let me know the type for us to continue with the actual fix.
  • So the info needed is Which shortcut, the file type, the error you get (application not found, etc)
  • We can do one at a time until you're comfortable, or batch a few at one time.
  • By the time we are through, you will be able to teach other people.
I'll be looking for your response

Posted on Sep 01, 2008

  • Justin Case
    Justin Case Sep 01, 2008

    Hello again Anica,

    On your 2nd example the file type is .JSE

    • Go back to the File Types screen

    • Scroll down until you find JSE

    • Click the Advanced Button

    • In the Actions box, select Open

    • Click Edit. Another window will open

    • The Application to perform..... should be: C:\WINDOWS\System32\WScript.exe "%1" %*

    • Lower down, the Application should be: wscript

    • The Use DDE box should be checked
    These file types and the actions associated with them determine what the computer attempts to do when you double click on a file, link, image, whatever.

    Once defined, all files of that type will now work.
    Let me know your progress.




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