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Help - no-one can fix my PC - no desktop, icons, task bar

I had 3 trojans on my PC which were picked up by AVG. In my rush to get them off my PC, I downloaded Combofix but accidentally stopped it after step 7. I am left with no taskbar or desktop and have to use task manager to start an application - some of which don't work such as Windows Explorer. Having tried to use the recovery disk for XP, it comes up with the error "Viamraid.sys" not found. I have photos on my D drive which I don't want to lose and no-one appears to know how to help.

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Hi hiltona, the error" viamraid.sys" not found is located (Or was located) in, C:\Windows\System32\drivers. (It is the VIA RAID driver for win XP, 2000 & 2003). The VIA file is most likely just one of many files in windows that are corrupt, not to mention many of windows regestry files. It would be impossible to fix all these windows files & registry keys.
Can I suggest that you remove your hard disk drives & connect them into a friends PC if at all possible. One at a time. (First your C:\ drive than your D:\ drive).
If your drives are SATA's they will default as slave drives. If your drives are IDE you'll need to set drive's jumper to be seen as a slave drive. What you have to gain by doing this.
1. Hopefully the PC your placing your drive into will have a virus scanner running & up to date, which will clean the Trojans/viruses from your C:\ drive.
2. You'll be able to copy you're personal data to a CD or DVD if the PC has a CD/DVD writer in it. (See the list of folders you want to write to a CD writer below).
3. Your D:\ drive will be cleaned & you will not loose any data other than files that may have been infected.
4. Taking it to a repair shop will cost you $$ & most places do not back up your data. (Unless you pay for it)!
Pull the memory from your own system when you remove the hard disk drives. Removing the memory will clear any memory resident virus. Once your primary drive has been cleaned re-install it into your PC & incert your memory.
Install windows. (Fresh install is recommended & format because many windows system32 files will be trashed). Once windows is installed, register with MS & than update your system through windows update service. Download & install AGV for free from this link: http://free.avg.com/ww.download?prd=afe
Run a full system scan. (Play it safe). Next is the list of folders you'll want to burn to a CD writer after your C:\ drive has been cleaned.
C:\Documents and Settings\ User name\Application Data\Microsoft\Address Book
C:\Documents and Settings\ User name\Desktop
C:\Documents and Settings\ User name\Favorites
C:\Documents and Settings\ User name\Local Settings\Identities
C:\Documents and Settings\ User name\My Documents
Data from any program you have installed.

Once windows has beed installed you can copy these back to your C:\ drive & over write the folder.

Good luck hiltona!
If you run into trouble just let me know.
Mike


Posted on Sep 01, 2008

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