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New refridgerator ("KE" series) Istalled by technicians at 4:00 p.m. yesterday. Still not cold. All sounds as if running, lights are on, and going down the trouble shooting list, all seems good to go. What do we need to do to make this thing work?

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This may be a mojor problem. I have seen several refrigerators over the years which had a bad joint on the refrigerant tubing, and all the refrigerant leaked out. Try taking the back cover off and inspecting the area around the compressor. It should be nice and clean and dry. If you see any oil, that came from inside the normally sealed system. Sometimes if you turn the unit off for a while, then turn it on you might even hear some hissing of escaping gases at a leak for a minute or two. If this has not run long it can be fixed, but if it has run for a few days the unit may have sucked in a lot of moisture which can cause a premature death of a refrigerator. This is one of the few times I would advise to unplug the refrig and call for factory authorized service (rather than keeping it running until service arrives) Again, this is one of the few times (if you do indeed have a refrigerant leak) with a new unit like this I'd push the retailer or the manufactuer to replace the entire refrig instead of setteling for a repair.

Posted on Aug 31, 2008

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