Question about Canon Printers & Copiers

9 Answers

My cp 330 printer is only printing half of a photo image. That to the left is perfect - that to the right is missing paper and ink cartridge are new. changing the ink catridge has no effect

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  • 2 more comments 
  • donb877 Aug 31, 2008

    I have already tried the suggested remedy

  • donb877 Aug 31, 2008

    problem still not resolved.
    have tried new usb cable in different port and re loading driver.

    printer still only printing half of the image with a different image file. images print OK to my Epson RX700

  • donb877 Aug 31, 2008

    problem still not resolved.
    have tried new usb cable in different port and re loading driver.

    printer still only printing half of the image with a different image file. images print OK to my Epson RX700

  • donb877 Sep 01, 2008

    all of the obvious problems have been tried already. I am beginning to suspect some form of printer failure and will be seeking possible advice from Canon

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9 Answers

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  • Canon Master
  • 6,487 Answers

The spooler may be corrupted, or out of disk space.
In the control panel, in the Printers applet, select File/Server Properties/Advanced and select the spooling directory. Make sure the disk has ample free space (at least 500M), and has been defragmented. You need to specify a directory other than the root directory.

Injet printing runs more smoothly if you instruct the print driver (properties/advanced) to "start printing after the last page is spooled."

Laser printer store the document in internal buffers, and are much easier to manage.

Hope that helps............

Posted on Aug 31, 2008

  • Mark Gil
    Mark Gil Sep 01, 2008

    Contacting Canon will be a good idea since you already tried alot, and hopefully they can still repair or if not replace it this printer for you...



    Good luck........

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  • Master
  • 2,071 Answers

It's seems your problem, it's not with the print head, rather it's with the crappy components that canon used.
On cp 330 printers, there is a small plastic part that is used to press the head against the paper. the plastic part at the end (right side facing the printer as the usb is on the left side) this plastic part fails along the axis of the rod, giving way to the stress of the print head, this causes the printer to only put the ink down on half the page

Hope his may help;

Regards,
VOTIT

Posted on Aug 31, 2008

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  • Expert
  • 241 Answers

You should go into your Printers advanced Settings and from there you should make sure that the PAPER size correct and that you have it set on the correct layout Potrait or Landscape
Then make sure in the menu that the "print all text or image is selected" sometimes it is also called/named (print full document)

Good luck

please rate your FixYa Expert Kindofcheap

Posted on Aug 31, 2008

  • Jayson Brollini
    Jayson Brollini Aug 31, 2008

    Issue:
    The image prints on only part of the Wide Size CP printer paper





    Solution:
    Printing on Wide Size paper - CP printers



















    Untitled Document





    Printing on the Wide Size (4 ? 8 in.) Paper

    You can make your own message cards and greeting cards.


    When the *Camera is Connected to the Printer


    Prints only on a 4 ? 6 in. portion of the card.


    *Note: For the CP510 and CP710 printers, this will only occur if the camera is not PictBridge compatible.




    *When a Computer is Connected to the Printer



    *Or if using a CP510 or CP710 connected to a PictBridge compatible camera

    Prints on the whole card.




    Note: If using PictBridge, select 'Default' on the paper size setting screen.


  • Jayson Brollini
    Jayson Brollini Aug 31, 2008

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  • Master
  • 521 Answers

By mistake your printer is set to print on envelopes in the page setup and so its printing only the half pictures side from which the envelopes prints normally.change your settings to the approtiate paper size and your printer will work properly for sure.

please do rate the solution,
thanks,

regards,
fixya expert team.

Posted on Aug 31, 2008

  • tech expert12 Aug 31, 2008

    all the solutions given to you should solve your problem.may be its the problem in your printers circuit where you fit your cartridges in the printer exactly on the opposite site in the printer there is the same brown dotted circuit same as in your cartrige.that circuit may be faulty.and the settings must be proper because you said the epson printer is perfectly printing with the same settings.for circuit problem you have to take it to the repair center for sure.

    thanks.

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  • Master
  • 1,952 Answers

Check ur printer settings...else ur roller

Posted on Aug 31, 2008

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  • Master
  • 1,011 Answers

Sir,

It is also possible that the directory that Windows uses to store temporary files is full. This is the same folder that the printer uses to SPOOL it's print jobs to.
Follow these steps to delete the temporary files from your computer (Only Try to print now.complete these steps if the steps above failed to resolve this issue):
1. Close all programs.
2. Right-click your START BUTTON, and select EXPLORE. This will open the WINDOWS EXPLORER.
3. Go to the Temporary Directory (ie: C: TEMP, or C: WINDOWS\TEMP).
4. Delete all files with a .tmp extension (ie: 005.tmp). DO NOT DELETE ANY FOLDERS within this Temporary Directory. If there are no .tmp files, please close out of this window, and disregard the next steps.
5. Once complete, close any open windows, and restart your computer.

thanks
good luck

Posted on Aug 31, 2008

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  • Canon Master
  • 1,879 Answers

You mean the right side is blank ?
(communication error, data (print job) transferred from computer to the printer is missing/going somewhere.

>swap usb ports (direct printer to computer connection)
>change USB cable
>trash & re install driver

Posted on Aug 31, 2008

  • monk3ybidzness
    monk3ybidzness Aug 31, 2008

    do a windows test page - it helps pinpointing the issue,

    try this - print direct, bypass driver :



    tick print direct / uncheck advance printing features

    >better if you can hook the printer to another computer to verify that it is still working properly



  • monk3ybidzness
    monk3ybidzness Aug 31, 2008

    good work junoon07!

    forgot about that part.


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  • 2,961 Answers

Check you have the oreintation set correct in the printers settings, when your print options pop up,eg landscape or portrait and that you have the correct paper size set.

Posted on Aug 31, 2008

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  • Canon Master
  • 19,396 Answers

It is a fault with the carriage, with the carriage belt, or with the encoder strip.
Start checking printer Guaranty, if printer is not coverd with guaranty, only simple job you can do is ensuring that carriage belt is mooving freely the carriage, and eventually cleaning the plastic strip near to the belt from ink (that is the encoder strip).

the rest will require a technician takin the printer apart.

Posted on Aug 31, 2008

  • 3 more comments 
  • Ginko
    Ginko Aug 31, 2008

    Check if there is any obstruction on the carriage rail, ensure the carriage can move freely through the carriage.

    MMore likely you will need to replace the encoder strip, the encoder strip is a plastic strip that tells the printer the position of the ink carriage.
    When this is faulty the printer may think carriage is already to end of the page and start the return motor to take carriage at start when printout is only at half page.

    Replacing the encoder strip is a delicate job, and requires taking the printer apart, working on small gears, and reassembling it on the proper way.


  • Ginko
    Ginko Aug 31, 2008

    Well... sure, if you put paper in the wrong way you get only half page printed, but in this case print is also reversed and you realize immediately, do not think this is the case.

  • Ginko
    Ginko Aug 31, 2008

    When is communication error you get lower part of the printout blank, as communication to printer is interrupted before file is completed, this happens only with some settings, normally printers spool files before starting to print.

  • Ginko
    Ginko Aug 31, 2008

    Listen, believe me or not, I fix printers for living.
    Half or more of the comments here are from regular users like you, that are not Focusing the problem at all.
    It is not the cable or the driver. The printer file is spooled serially.
    The printer has a mechanical fault, nothing to do with controlling software (driver) wrong settings etc.

    Faults that cause printing half page:

    Bad encoder strip.

    On some model the heads stays up on the second half of the rail, spring missing /stuck.
    Fault with return motor.
    Other mechanical error.

    In rare occasions you fix this cleaning an ink stained encoder strip.

    In most cases you need to disassemble printer mechanics.

    Regards


  • Ginko
    Ginko Aug 31, 2008

    If you don't care about eventually damaging the printer, move the ink carriage on both direction, and try lowering and pushing down a bit the carriage.
    The printhead is lowered by tension springs, pulling up and pushing it down may unlock them.
    This with cleaning the encoder strip is all you can do at a user level side.

    The rest is calling for repair, or taking apart printer with risk of destroying it.


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