Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Error 1721 A message comes up when I try to run selected updates. It is as follows: "Error 1731. There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." It then says "error while handling message." I didn't do this until I downloaded some upgrades to vista. What do I do now. J.P. jpvanbuskirk@iwc.edu

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  • dockneel Sep 02, 2008

    I've had the exact same problem with a brand new computer that upgraded to Vista's Ultimate. I've tried the programs original install package and then also the .msi version they suggested to use if the first didn't. Since the computer is new outta the box......I don't think I have any viruses!! This was the first program I wanted on the machine after windows updates (and of course the upgrade ot Ultimate. I used the 64 bit ultimate. I tried going back to the 32 bit but it wouldn't allow it.

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Okay, lets begin. First off you were trying to install .msi packages? Second how new is the computer? Third how much stuff do you have on the computer? Finally forth Have you had any spyware/ viruses? I need this information to continue troubleshooting.

RCF

Posted on Aug 31, 2008

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Missing user32.dll


User32.dll errors come from issues inside Windows that involve the User32.dll file. This file contains important information regarding graphics details for objects such as dialog boxes. When there is an issue with the file, there will be problems when using other programs that use dialog boxes and other pop-up windows. Normally, a quick Windows update will solve all errors and problems.

Click the "Start" button and then "Run." This will open the "Run" window. Type in "wupdmgr". This will open Windows Update. It will now scan the computer to detect any necessary updates that are available from Microsoft. Turn on automatic updates by clicking "Start" again, followed by "All Programs," then "Windows Update." Select "Change Settings"; then select "Include recommended updates when downloading, installing, or notifying me about updates." Click "OK" and everything will be set. Windows will download the necessary update and install it to correct the User32.dll errors Hope this helps.

Jan 21, 2013 | Acer Aspire One Netbook

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I am not able to install the sprintsmartview to my dell studio 17 computer i keep getting an error 1721.


Since this error seems to reference the "Windows Installer" which is separate from the Installshield engine, I would probably try updating that:
The error by Windows Installer Package happens in Windows Vista because the of custom actions set in the installer package fail with missing permissions, involving custom actions that scheduled for both immediate or deferred execution. Visual Studio custom actions run while impersonating the installing user but only run with standard user privilege, and not with elevated administrator privilege as required in Windows Vista, if the msidbCustomActionTypeNoImpersonate bit is not set. Even though Windows Vista prompts for privilege elevation, however, only custom actions that are running in the Local System account get elevated correctly, while custom actions that impersonate as the current user do not.
Thus, the error usually happens on older versions of setup installer which install or uninstall programs meant for earlier versions of Windows operating system, such as XP, 2000, Me and 9x. However, if you're the programmer or developer for the installer program, probably you can do much to change the bit or installer sequence to solve the issue. But, there are still resolutions to fix the error 1721 that happens in Windows Vista, and probably has more than one one solutions or workarounds that users can try to get the software program installed.
Run an elevated command prompt with Run as Administrator option to start the installation
This method will probably allow most failed .msi installer to install/uninstall probably. Simply open an elevated command prompt with Run as Administrator setting, and then execute the .msi executable.

If you need more help come back.Post / thumbs / testimonial are welcome!

Nov 22, 2010 | Sierra Wireless 598U USB Modem

2 Answers

Am getting 1721 errors on my computer, can you tell me how i can fix it ?


Here you go. This is long winded but should fix you up.
Error 1721 is a common problem for many different Windows systems, shown when the installation you're trying to perform develops a problem and needs to be fixed. If you have this error, it's recommended that you're able to first fix any problems that could be inside your Windows system, and then cure the specific issues that the Windows Installer program has on your PC. This tutorial is going to show you exactly how to do that...
This error will typically show like this:

  • Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package vendor.

The problem with this error is actually caused by a very simple issue - the Windows Installer program that is used to install the various files & software onto your PC is actually damaged or corrupted & preventing your system from installing the program you want. This can be caused by a number of problems, including everything from having corrupt registry settings to the Installer program on your system being damaged. To fix this, you first need to make sure that Windows Installer is okay, and then get rid of any further system errors on your computer.
The first step to resolving this error is to "register" and "unregister" the Windows Installer on your system. This is a program which installs all the programs that you want onto your PC, and is constant on every Windows installation. The problem that often causes error 1721 is the way in which Windows often cannot read the Windows Installer program, because it's not "registered". Registering a program basically tells Windows where to look for it on your system, and it's often the case that this stored reference is either damaged or deleted by accident. To ensure this is not a problem, you need to be able to type the following into your system:

  • Load up "CMD" (click "Start" > Run > type cmd)
  • Type msiexec u/unregister
  • Type msiexec /register
  • Try reinstaling the program you wanted to

If you try this and find it does not work, then it's recommended you then use a program by Microsoft called the "Windows Installer Cleanup Utility". This is a new program which basically cleans up all the settings and options associated with the Windows Installer program; meaning that if you have any problems with the Windows Installer on your PC, they should be fixed. You may also wish to install Windows Installer 4.5, which will basically upgrade the Windows Installer program on your system, which should resolve many cases of the 1721 error.
It's also highly recommended that you use a "registry cleaner" to fix any of the errors that are on your Windows system. A registry cleaner is a type of software tool that basically scans through the registry database of your PC and fixes any of the problems that are inside it. The registry database contains all the settings, files and options for Windows, and is where everything from your most recent emails to your desktop wallpaper are kept. It's basically like a library for your system which is continually being used to help your software run correctly. Unfortunately, the registry is continually being damaged & corrupted, leading it to become highly ineffective and erroneous. To ensure this problem is not causing the 1721 error, you should clean through your system with a registry cleaner tool.

Sep 11, 2010 | Dell Computers & Internet

1 Answer

I have an Aspire 5050, I have bought a Kodak All in one printer. When I try to install it it gives me error code 1721. I was on the phone for 4 1/2 hours with Kodak and they advised that it is something...


Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support or package vendor.

Sep 03, 2010 | Acer Aspire 5050-3242 Notebook

1 Answer

Usb error


To resolve this issue perform the following:
  1. Click the Browse button on the error message.
  2. Browse through the CD to Drivers -> windows 2000_XP .
  3. Select the file hppcp504.cab , and click OK .
  4. The error message "The Software that you are trying to install has not passed the windows Logo Test " appears. Click Continue Anyway .
  5. If the error message "hpc20155.xml on HP LaserJet P2015 Series CD is needed " appears again, follow steps 1-3.
  6. The required files are copied, and the driver is installed and ready to use.
If the issue still persists then perform the following in the order listed before trying to reinstall the software.
  1. Go to Start -> Control Panel -> System -> Hardware -> Windows Update.
  2. Set the option to Never search Windows Update for drivers .
NOTE: It is important to re-enable the Windows Update function after installing the printer software, otherwise the updates for all the other software on this computer will be blocked. After disabling Windows Update, complete the following steps. Be sure to reenable Windows update after installing the software:
  1. Disconnect the USB cable and remove the device listing from Device Manager
  2. Go to Start ->All programs ->HP ->P2015 ->Uninstall , "OR" Go to Add & Remove and check for the P2015 and uninstall .
  3. Then go to Printer & Faxes . Select the HP LJ P2015 icon and press the Delete button on the keyboard. After deleting the printer icon, go to File and Server properties . Go to Drivers tab and remove any P2015 drivers if listed.
  4. Also delete the following files/ folders C:\program files\HP\toolbox Fx or P2015 C:\documents & settings\app data\tool box Fx
  5. Run the scrubber.exe . Find this on the cd X:\utils\ccc\scrubber.exe & scrubber.ini NOTE: The Scrubber utility can also be downloaded from the web if the original installation CD is not available. However, it is only available as part of the full software installation package named hp_LJ_P2015_Full_Solution_AMWE.exe on hp.com . Once the files are extracted to a folder just open the util folder then the ccc folder and the scrubber.exe file will be visible.
  6. Paste these files at the following path and run the scrubber.exe C:\windows\system32\
  7. Empty the recycle bin
  8. Turn the printer back on.
  9. Now install the printer software again. Connect the communication cable to the PC and printer when prompted during the installation.

Jul 23, 2010 | HP LaserJet P2015 Printer

1 Answer

When installing Java, at the end the message ''Error 1721. There is a problem with this windows Installer package''. A program required for this install to complete could not run. I've tried everything....


Try the steps laid out in this MS KB article about the installer service:

Reboot the computer, after it beeps start pushing F8. You should get a menu. Select Safe Mode and push enter.

Once Windows comes up click start and type in CMD (for Vista/7). Right-click cmd.exe and select "Run As Administrator". (For XP: click start then Run. Put in CMD and click OK).
Put in
msiexec /unregister

Then bring up the Run box again and put in
msiexec /register
Close the CMD box and reboot the PC, letting it boot as normal. Try the Java install process again. If it still doesn't work try the SFC command listed in the above KB article (which I can help with).

Jun 06, 2010 | Microsoft Windows Vista Home Premium...

1 Answer

Error 1721


What Is Error 1721? This is an error commonly witnessed when you try to uninstall a program using the "Add or Remove Programs" in Microsoft Windows XP. The message itself will read: "Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package vendor."
Resolution #1: Reregistering the Windows Installer service It is known that if the Microsoft installation engine malfunctions or is internally corrupted, there is a possibly that you will not be able to remove programs that you used the Windows Installer, the service that administers the installation and configuration of programs, to install with. Thus, in the case of error 1721, it is necessary to unregister and then reregister the Windows Installer service to fix the corrupted parts of the engine. This can be accomplished through the Safe Mode by:
  1. Enter your computer in Safe Mode by:
    • Restarting the computer and pressing F8 after the BIOS information is shown
    • Select Safe Mode and Enter
    • Select your computer and Enter
  2. Log on as the local administrator
  3. Open up the command prompt by clicking Start, Run, and then typing cmd.exe and Ok
  4. At the command prompt, first unregister the service by typing msiexec /unregister and then hitting Enter
  5. Reregister the service by typing msiexec /regserver and then hitting Enter
  6. Type Exit to exit the command prompt safely
  7. Try to remove the program once again using Add or Remove Programs
I hope this helps you out. Thanks

Sep 04, 2008 | HP Pavilion dv6000z Notebook

1 Answer

What is error 1721..........How do I reinstall HP Updates?


This is an error commonly witnessed when you try to uninstall a program using the "Add or Remove Programs" in Microsoft Windows XP. The message itself will read: "Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package vendor."

I Googled your error and this is what I got. As far as your update question, I think you can just go to HP website, and redownload and reinstall all the updates that you are in need of. If you are speaking of Windows Updates, you can redownload those to. Just go to Microsoft website and in their search box, type in reinstall updates; of course, you will also have to type in there which updates you need to reinstall. Hope this helps.

Sep 04, 2008 | Computers & Internet

1 Answer

Error 1721


Try the following regardless of the software as this is the common error message provided by Microsoft. Of course this won't rule out either a corrupt installer or incompatibility's
  1. Disable/Configure any anti-spyware or anti-virus software on your system during installation process. For example: Spybot Search and Destroy Program or Norton Anti-Virus
  2. Check to see if any spyware or adware is installed on your system blocking the completion of install process.
  3. Check to see if you find any unwanted entry in Add/Remove Programs or Internet Explorer - Add/On's section (Tools - Internet Options - Programs -> Manage Add On's). If you found one, remove/disable this entry.
  4. On Windows Vista, disable UAC (User Access Control) feature for your account

Aug 27, 2008 | Microsoft Windows Vista Ultimate Edition

1 Answer

Error 1721


This page applys to XP,

http://support.microsoft.com/kb/891985

but the solution should be similar. If you've done the registering, the next suspect would be something corrupt in your VPN package.

Try a fresh download or copy of it, and be sure you run as administrator during the install.

Jun 28, 2008 | Microsoft Windows Vista Ultimate Edition

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