When I print pictures using photo paper, they come out with a longitudinal mark (like if one of the rollers were pressing the paper too much). The mark is always in the same side (center-right). I opened the rear door and I think it is coincidental with a sort of retractable device that presses the paper as it comes through. Apparently it doesn´t seem to apply pressure when the door is open, but it looks exactly in the position where the mark shows in every printout.
For normal paper it is not that obvious (nor important) as in a photo.
Hi, You don't say whether the mark is a dent/dinge in the paper or whether it is a dirty or inky mark. If it is one of the rollers pressing and making a dinge in the paper you need to check for flat spots on the rollers. Do check all the rollers as the problem may be caused by another roller not gripping properly or the feed rolls being twisted therefore the one where the dinge occurs is over compensating. You can get rid of small flat spots or shiny bits on the roller by GENTLY roughening the roller feed wheels with a fine emery board. This will also clean off any dirty marks on the roller. You can clean dirty marks off the rollers with a non-lint cloth/specialist wipe. (I use baby wipes). Make sure you get rid of all the dust, as this will cause more marks. Clean the platten glass, again with a glass wipe or windowlene to get rid of any marks there. It is also worth taking out the catridges and wiping the ink surfaces. I use kitchen roll and the a baby wipe. Do test the baby wipe first to make sure that it does not damage the printer. If it is possible without taking the printer to pieces wipe the cartridge feed bars. I use a oil based specialist wipe fro this. Another thing that could cause the symptom that you describe is a piece of debris/stuck paper in the feed path. So check that the path is completely clear. You would be amazed at the impact of even a tiny scrap of paper stuck can have. If you printer has a clean cartridge utility, do that for both cartidges and run the alignment routine before using the printer again. Print a test page to check that you have got rid of all the marks. Good Luck Please send me feedback so that I know that this fixed the problem. Carrie
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
you need to take all the paper out of the tray and check that a previous jam has not left any paper bits in the gears. then try printing something using a regular piece of paper; if the problem persists, it may be that one of the rollers was damaged during one of the paper jams and is no longer feeding properly.
Sounds like dirty rollers or perhaps a bad print cartridge. If you have another ctg to replace try it first if lines are still there check the rollers inside the machine where the paper is fed. Use the sheet to match where the marks are to the rollers on the machine. When you find them clean with alcohol and let dry then try again. there are also paper feed tires that are inside the paper tray that could be dirty also.
I have been having this problem all day today and believe I resolved it. The photo paper is thicker (I'm using the Ultra Premium Photo Paper by Epson). I have an Epson 1280 photo printer. I opened the lid and moved the lever to adjust for paper thickness, and voila––no more black ink tracks down the one side. Since photo paper is thicker, this may be your problem as well. Check your manual and see if there's an adjustment for things such as printing envelopes and change the setting. Hope this works for you! I wasted about 6 sheets of paper until I thought to adjust for paper thickness. Please let me know!
The driver for this printer has a setting for thick paper. It is toward the end of the list of paper types in the HP supplied print driver. When "Thick photo paper" is selected, the printer releases some of the tension on the pinch rollers as the paper is being fed in. Otherwise, the paper is too thick and the last set of rubber rollers will not grasp it. Unfortunately, this feature is not included in the updated driver for Win XP. It only exists in the original Win 95/98 driver. It is not even in the HP supplied Open Source driver for Linux, either. I still maintain a dual-boot machine with Win98 SE because of this very problem.
the issue that you have might need to change some settings from the printing properties. WHen you hit on PRINT, a box will open, right? look on the top right of that box, you will see "PROPERTIES" or "Preferences" just click on it, then another box will open. Click on Printing Shortcuts tab, try to review the settings. And if you want to print using the main tray, it should set it to Automatic select or Main tray. And make sure that it sets to General Printing. But if youre going to print a photo, you will have options there to choose what type of paper when you click on that, the settings on the paper size, paper source, etc. will change also. For paper source, make sure that it sets to Photo Tray.
If you will be able to open printing preferences, all options are there, you just need to read and choose which settings you want to use.
Look closely at the marks on the print, and in particular the distance between the lines. Now look into the printer through the paper exit path. Take note of the metal star wheels.
Does the distance between the lines match that of the distance between the star wheels? If so then the plate that the start wheels are mounted into may have dropped.
You can remedy this by gently lifting the plate back up by hand. Set the machine as if you where going to print a CD and simply lift the start wheel plate at each end. Do not force it or apply too much pressure. Ease it up and then try it again. If it needs more adjustment repeat and check again.
If the marks appear to be caused bu ink on one set of rollers or another, pass a really thick piece of card (like off the back of an A4 refill pad) through the paper path. Spray the rollers with a cleaning solution or windowlene (windex) and then pass the card through. This will help to clean off any ink. Again you can repeat this process as neccessary.
Let us know if this helps before rating - if it does not I may have more info