a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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The only way to fix the issue is by performing a factory reset and you will lose all of your downloaded apps and data.
To do a factory reset perform the following
1 Turn phone off
2 Press and hold down Volume down key plus Power/lock key together
3 Re;ease the Power/lock key only when the LG logo appears, then immediately press and hold the Power/lock key again.
4 Release all keys when the Factory data reset screen is displayed
5 Press the Volume key up or down, highlight yes and press the Power/lock key to continue. If you want to cancel highlight no and press Power/lock key.
6. Press the Volume key up or down and highlight Yes and press Power/lock button to confirm. Once confirmed the phone will restart and should be fixed.
Type in that last four digits of your phone number. If that doesn't work, type in any codes that you have ever set on that phone. That includes the voicemail code. Try that, too, cuz you never know. If that doesn't work, try the pound key or the star.
okay you need to type the last four digits of you phone number which was the original code upon purchasing the phone, then press the pound button right after. type the four dgits and then immediently the pound sign. you might have to try it a couple of times before you get it. this is how many people are able to use locked phones that are stolen. my friend who works at a verizon fios taught me this when i locked and forgot my passcode.
Open a notepad and then press all the key on keypad and check which one is giving a pound key. This is required because if the key cover is changed in that case the pound will work when pressed a different key.