Solution one: Reset the product
Solution two: Service the product
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to
HP's Warranty Check Tool
.
NOTE:
The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (
).
Figure 2: Example USB connection (your product might not look exactly the same as this example)
).
If your product is in warranty
, contact HP.
I hope this solution will helpful for you
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THANKS & Keep Using fixya
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