Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

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Incorrect cartridges message on printer screen c4183. help me

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Complete the following steps in the order presented until you resolve the issue. Step one: Remove and inspect the cartridge

  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, and then wait until the carriage is idle and silent.
  3. Press down gently on the top of the cartridge to release it.
  1. Figure 2: Removing the tri-color cartridgeIncorrect cartridges message on printer - c00484998.gif
  2. Slide the cartridge out and inspect it.
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 3: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear protective tape has been removed from the nozzle and electrical contact area. Figure 4: Removing the clearIncorrect cartridges message on printer - c00211538.gifapec00211538.gif
  3. Reinstall the cartridge in the product and try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step two: Make sure the cartridge is compatible Which cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your Incorrect cartridges message on printer - c01906983.gifcountry does not display next to the globe icon (c01906983.gif ) select your language and location.
  1. If the cartridge is compatible, reinstall it in the printer.
    • Place cartridges marked with a triangle in the left carriage slot.
    • Place cartridges marked with a square orIncorrect cartridges message on printer - c01091334.jpgthe right carriage slot.
    Figure 5: Print cartridges installed correctlyc01091334.jpg Figure 6: Direction to insert the print cartridgesc01091335.jpg
  2. After verifying that your cartridge is compatible, reinstall the cartridge in the product and try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step three: Clean the cartridge contacts
  1. Open the printer lid and wait until the carriage stops moving, and then unplug the power cord.
  2. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  3. Dip a clean cotton swab in distilled water, Incorrect cartridges message on printer - c00832021.gifeze it to remove most of the moisture.
  4. Clean the print cartridge contacts. Do not touch the nozzles. Incorrect cartridges message on printer - c00246272.gif7: Cartridge electrical contactsc00832021.gif
  5. Clean the contacts inside the carriage, inside the printer. c00246272.gif
  6. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
  7. Reinstall the cartridge, plug in the power cord, close the printer cover, and then try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step four: Reset the printer
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the printer, but leave the printer turned on.
  2. Open the cover of the printer and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message.
  4. Disconnect the power cord from the back of the printer and wait for one minute.
  5. Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step five: Replace the cartridge If after you have completed these steps you are still unable to resolve the issue, replace the cartridge. If you do not have a replacement print cartridge, go to the next step. Step six: Print in backup mode If you do not have a replacement print cartridge, you can still print in ink backup mode until the issue is resolved. Remove the problem cartridge and print with the remaining cartridge.
  • If you remove the tri-color cartridge, the printouts will be in grayscale.
  • If after you have completed these steps you are still unable to resolve the issue, service the product.
  • If you remove the black or photo cartridge, the printer will print more slowly and the colors in the printouts may differ.
I hope this solution will helpful for you. Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful. THANKS & Keep Using fixya

Posted on Jul 28, 2011

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Hi,
First disconnect USB printer cable to CPU or laptop and then at the front of printer, open cover of cartridges storage's area(note:if you open cover of ink cartridges automatically the ink cartridge going to storage's area then you can pull-out and bring back again). black and colored ink cartridge. please check-up maybe incorrect specification of cartridges, damages ink ribbon, empty ink cartridges, improper alignment of cartridges and black and colored cartridge exchange position. if you already checkup, try again.

Hope this information can help you.
Regards



Posted on Jul 28, 2011

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