Question about Acer Extensa 4620 Notebook

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Acer extensa 4420

My touchpad and keyboard was working fine until i tried to install an at&t usb connect 881 wireless internet connection? how do i get my touchpad and keyboard to work? it wont do anything

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  • Anonymous Sep 12, 2008

    I have the same problem with an Acer Extensa 4420. When I loaded the Sprint wireless usb drivers the keyboard quit working.

  • matthias1413 Sep 13, 2008

    I have the same problem. Just bought the Acer Extensa 4420 yesterday and loaded the USBConnect 881. Touchpad is now frozen upon startup.

  • Anonymous Sep 20, 2008

    same problem! Acer 4420 with Sierra Wireless USBConnect 881

  • pastorjoe Sep 25, 2008

    i tried to install my att laptop connect card 881 and it froze my mouse and volume. Now it won't do anything.

  • Anonymous Oct 27, 2008

    I found myself tring to install the at&t wireless card twice and no luck. All it did was make my touch pad and keyboard freeze. I had to restore my system. Anyone find an answer to this? Thanks ............

  • Oravguy Nov 26, 2008

    Same here. I'm running on USB Keyboard and pointer now. I'll keep looking before I pull the restore trigger.

  • Ed Larson Dec 02, 2008

    I encountered this problem today just before a sales meeting.  I felt like an idiot.  I called AT&T and they couldn't help.  I asked to return this device which 'broke' my computer and they said "no."  I don't understand how a company can sell people products that actually break their equipment and cause them to lose dollars and time, and not at least allow them to return the faulty device and break a contract.

    Anybody found a fix yet?

  • bill111 Dec 06, 2008

    Acer customer support is 24hours a day 7 days a week* not in a row. What a joke! They are trying to sell you a restore disk on their website to their own problem. This is intentional, they known about this problem for month now. It has to do with their software on Extensa series Notebooks. This guys are basictly highacking our laptops just about 30 to 120 after purchase "when we have enough" data in them not to bring them back to the store and then making us buy the restore disks that should have been including with this laptops already. No one else on the planet does this, and this is a FRAUD. I wish Federal Trade Commition, Attorney General and Consumer Protection Agencies would investigate this cleverly disigned SCAM by ACER Computer. It is nothing else, but Extortion and what they do should be illegal. Instead of buying USB keyboards and Mouth etc, just sue them themselfs at small claims courts, not just for the original equipment cost, but cost of data and other. Also, sue microsoft as well since it is their ACER altered operating system. Name both of this companies on the same "ticket". I will!

  • Anonymous Dec 19, 2008

    My bluetooh is notework.

  • Nunu tate Jan 29, 2009

    How can i fix this supid suff fix becuse it trick me so bad i am so mad

  • Anonymous Apr 25, 2009

    Same problem here, my att 881 has worked fine on 2 other computers (HP, Toshiba) but they had XP. My Acer has Vista so I didn't know if it was a vista issue, but aparrently it's the Acer, I'll try a different laptop.


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FYI - Someone posted a solution to this in the AT&T forums. You just need to download a more recent version of the Motorola Driver Installer from Motorola's website *before* you plug the device into your laptop. The version of the installer on the UsbConnect is known to have this issue.

Download link from the original post:

Original post:

Posted on Jan 22, 2009

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It was not the ATT related problem. The problem is with the Acer Laptop itself. So, speaking of Acer. They have the worst tech support on the planet. Their laptops are put togetherer with bubble gum or people without hands. So, if here you go. Acer Laptops ****! This people should be held liable for knowing about this problem and doing nothing about it. They just dont give a flying fu**k. I have alot of attorney friends. Let's sue the hell of them. Give them the same pain in the *** as they are giving us. It is only $110 to file a lawsuit in a small claimps court and now it is up to $100,000 in most places.

Posted on Dec 06, 2008

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Okay. Heres the deal. You may not like the way I did it but I was able to get some fairly reliable service out of the AT&T USB 881 but I had to install Vista from a Upgrade disk that I had for an older Vista laptop and then install the Acer drivers from the website. I will be trying to do a reinstall from the recovery partition. If I can get it to restore I will post if I am able to get the 881 to work. It has something to do with the original configuration that Acer implimented when they sent out those laptops. There is something that conflicts with the 881. I too had a hard time getting the keyboard and mouse to work after installing the 881 and thats why I tried the barebones Vista.

Posted on Dec 05, 2008

I bought an ATT braodband card, and it disabled keyboard / mouse. Had to system restore. Bought a sprint broadband card, and keyboard / mouse will not even work in safe mode, can't system restore.

Posted on Oct 25, 2008

Same story, and I had to restore my system

Posted on Sep 17, 2008

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I cant get the mouse to connect to my laptop

Desktop or Laptop ?What type of mouse ??...
Enable a Mouse for a Laptop
Without the ability to drag and drop and point and click, a laptop computer is merely a desk ornament.
Most laptops are manufactured with a built-in mouse in the form of a touchpad.
If the touchpad fails or if you just prefer working with a mouse, it is easy to enable a mouse for use with your laptop.

Purchase a mouse that is compatible with your laptop.
You can find compatibility information on the manufacturer's website.
If the mouse is wireless, make sure that the USB receiver is included, or purchase it separately. The mouse will not function without the receiver.
Insert the batteries in the mouse if you are installing a wireless mouse.
The battery compartment is generally located on the bottom of the mouse.

Connect the USB mouse to the USB port on the computer.
If you are using a wireless mouse, connect the USB wireless receiver to the USB port.

Turn the computer off and then on again if you are enabling a standard mouse with a wire.
This will instruct the computer to run the "new hardware" wizard, which will walk you through the installation of the mouse, and your mouse will be enabled.

Turn the wireless mouse over, and locate a small indentation with a button.
You may need to use the tip of a pencil or pen to depress this button.
Simultaneously press the button on the mouse and the small button on the USB receiver.
This will initiate communication between the mouse and the receiver.
Hold the buttons down for about 5 to 10 seconds until the light on the mouse comes on.

Test the connection by moving the mouse.
If the cursor moves, you have successfully enabled the mouse.
If not, check that you have the batteries installed.
Try pressing the buttons independently of one another.
Press the button on the receiver until the light blinks and release it.
Press the button on the bottom of the mouse until the light on the mouse is lit.
This should enable your wireless mouse.

sign up

Wireless Mouse to Your Computer & Laptop
Connecting a wireless mouse to your computer is a great way to reduce clutter around your workplace. Also, it is an alternative to using your laptop's directional pad.
Wireless mice work just as well as wired mice for most computing needs.
The only detail that wireless mice lack compared to wired mice is the DPI (dots per inch) and the frequency rate, which is essential to the "fast twitch" movements in gaming.
However, most people do not need highly responsive mice; therefore, wireless mice are perfect for any other computing activity other than gaming.

Insert batteries into your mouse. If your mouse is rechargeable, charge it in the docking station provided with the mouse.
Buy a wireless adapter that works with your mouse.
If your laptop is enabled with wireless technology or Bluetooth, skip to the next step.
Install the drivers for your mouse.
Reboot the computer to apply the changes.
Power on the mouse and let the computer recognize the new hardware.
If you are using a mouse that requires software to run, enable the mouse in the software that is provided to you.
Laptop computers generally have built-in pointing devices such as touch pads that you can use to navigate the operating system on the go.
However, touch pads and pointing sticks are small and generally far from ergonomic.
At home, you might like to connect a full-sized mouse for greater comfort.
Computer mice connect in a variety of ways, and you should be able to find a mouse what works with whatever peripheral ports your laptop has.
As a general rule, any mouse that works with a desktop computer also works with a laptop.Laptops use the convenient touchpad and integrated scroll mouse that allow you to use just your finger to navigate Web pages, documents and open files and programs.
Just like all other hardware, the laptop's integrated touchpad and mouse can experience errors and problems that cause you to lose functionality for a length of time.
Whether the laptop's mouse is not working because of internal errors or conflicts with another device, several "tricks" can work to restore it.

Locate the function "Fn" button on your laptop in the lower left corner of the keyboard.
Look in the keyboard's upper row (the F1 through F12 buttons) for an icon of a touchpad or computer mouse.
This keyboard button acts as the toggle switch to enable and disable the built-in mouse and touchpad function.
Press and hold the "Fn" button together with the mouse icon button.
Look for the disable/enable symbol that briefly displays on your screen.
Slide your finger over the laptop's mouse and attempt to use it as normal.
Press the Windows keyboard key if using Windows 7, type "main.cpl" in the search box and press "Enter."
Press the left arrow key to navigate over to the "Device Settings" tab.
Press the tab key to reach the "Enable" button in this section.
Press "Enter" on your keyboard. Press the tab key to reach the "Disable internal pointing device" check box.
Press the space bar to remove the check mark.
Put your finger on the touchpad, and move the pointer down to the "Apply" button.
Click "Apply" to save the settings. Close the mouse "Properties" box.

Press the keyboard "Windows" logo key to open the "Start Menu."
Press the arrow keys on your keyboard to navigate to the "Shut Down" or "Turn Off Computer" menu. Press the up or down arrow key to highlight "Restart."
Press "Enter" to restart your computer and attempt to use the laptop mouse as it should normally function.

Open the "Control Panel."
Go to the "Add and Remove" or "Uninstall" programs section.
Highlight any secondary mouse devices in the list that you have installed for your laptop, such as an external USB mouse.
Select the "Uninstall" option to remove any software and settings associated with this secondary mouse.
Restart your computer and attempt to use the built-in laptop mouse as normal.
Check to see if the mouse is working properly.

Press the keyboard's "Windows" button to open the "Start Menu."
Press the keyboard's arrow keys, "Enter" button and "Tab" to navigate to and open the "Control Panel."
Go to the "Hardware and Sound" section, and press "Enter." Navigate to "Device Manager," and press "Enter" to open it.
Find "Mice and other pointing devices from the list" and open its "Properties" dialog box.
Select the "Driver" tab and choose "Update Driver."
Allow Windows to search the Internet for drivers and to update them automatically.
Restart your computer after the drivers are updated, and use your mouse as normal.

Aug 11, 2013 | Computers & Internet

1 Answer

Keyboard and touchpad not working on macbook a1181 but power botton work fine

I've found the same problem - keyboard, touchpad and mouse buttons not responsive - and was almost ordering a new KB/touchpad replacement, thinking they were bad. I searched the internet and found that people had already done that with negative results. Studying the KB/touchpad circuit board I found that the controller was a USB device. So I had an idea, why not test it using one external USB port. I soldered the proper wires to a USB plug and connected it to a side USB port and, voil?!, it worked. Then, I removed 2 inductors from the original D+ and D- lines to isolate the KB/touchpad connector and soldered 2 pieces of wire to one of the side USB ports - in sequence, I covered that port with a small aluminum plate to avoid it being used for another device. Reassembled the computer and everything is working fine, back to normal (with one less USB port, of course).

Jul 07, 2011 | Apple MacBook 13 inch A1181, A1185, MA561,...

1 Answer

Keyboard/touchpad problems

have u rechecked as to whether u connected the touchpad's connections back after u disconnected them or did u disconnect them accidentally during ur working wid da hardware?... for the keyboard issues i would ask u to reinstall the driver for the keyboard and try the same for the touchpad too... dont thank me yet but try these first and if it does work then u may thank me... until then best of luck....

Jun 15, 2010 | HP Pavilion dv9000z Notebook

1 Answer

I have an Acer Extensa 4420-5239. How would I be

If this is happening when you are viewing the videos from an internet site then the problem isn't with your laptop, it's with the internet connection - too slow.
Either get closer to the wireless router (or use a LAN connection instead of wireless) or get a speed upgrade from your ISP.

Jun 06, 2010 | Computers & Internet

1 Answer

How many pc can i connect with usb connect 881

At least three--that's what I do. I have the 881 docked in a Cradlepoint router with a wireless access point. The 881 provides internet access to all. Been doing it for almost 3 years--no complaints.

May 10, 2010 | AT&T USBConnect 881 Cellular Phone

1 Answer

Wireless Mouse on a laptop with built inTouchpad on the keyboard

No need to disable the touchpad they should both work at the same time. Have you tried both the mice on another PC?. The first mouse should have the correct software already installed but you will most probably need to install software for the microsoft mouse. I hope you have tried resetting by hitting the button on the receiver then while its flashing the button on bottom of the mouse? If all this fails do have any other USB devices you can test on laptop?......good luck

PS I hope its not the batteries

Oct 31, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

The touchpad on my acer extensa 4420 does not respond to touch

here is something for you to try, being I am typing to you on an ACER EXTENSA 4420-5239 push and hold the function key (its next to the window key at the bottom of the keyboard and has a blue Fn on it now while holding it down press f7 this will disable or enable the touchpad

Sep 27, 2009 | Acer Computers & Internet

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