Question about Acer Extensa 4620 Notebook

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Acer extensa 4420

My touchpad and keyboard was working fine until i tried to install an at&t usb connect 881 wireless internet connection? how do i get my touchpad and keyboard to work? it wont do anything

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  • Anonymous Sep 12, 2008

    I have the same problem with an Acer Extensa 4420. When I loaded the Sprint wireless usb drivers the keyboard quit working.



  • matthias1413 Sep 13, 2008

    I have the same problem. Just bought the Acer Extensa 4420 yesterday and loaded the USBConnect 881. Touchpad is now frozen upon startup.

  • Anonymous Sep 20, 2008

    same problem! Acer 4420 with Sierra Wireless USBConnect 881

  • pastorjoe Sep 25, 2008

    i tried to install my att laptop connect card 881 and it froze my mouse and volume. Now it won't do anything.

  • Anonymous Oct 27, 2008

    I found myself tring to install the at&t wireless card twice and no luck. All it did was make my touch pad and keyboard freeze. I had to restore my system. Anyone find an answer to this? Thanks ............

  • Oravguy Nov 26, 2008

    Same here. I'm running on USB Keyboard and pointer now. I'll keep looking before I pull the restore trigger.

  • Ed Larson Dec 02, 2008

    I encountered this problem today just before a sales meeting.  I felt like an idiot.  I called AT&T and they couldn't help.  I asked to return this device which 'broke' my computer and they said "no."  I don't understand how a company can sell people products that actually break their equipment and cause them to lose dollars and time, and not at least allow them to return the faulty device and break a contract.


    Anybody found a fix yet?

  • bill111 Dec 06, 2008

    Acer customer support is 24hours a day 7 days a week* not in a row. What a joke! They are trying to sell you a restore disk on their website to their own problem. This is intentional, they known about this problem for month now. It has to do with their software on Extensa series Notebooks. This guys are basictly highacking our laptops just about 30 to 120 after purchase "when we have enough" data in them not to bring them back to the store and then making us buy the restore disks that should have been including with this laptops already. No one else on the planet does this, and this is a FRAUD. I wish Federal Trade Commition, Attorney General and Consumer Protection Agencies would investigate this cleverly disigned SCAM by ACER Computer. It is nothing else, but Extortion and what they do should be illegal. Instead of buying USB keyboards and Mouth etc, just sue them themselfs at small claims courts, not just for the original equipment cost, but cost of data and other. Also, sue microsoft as well since it is their ACER altered operating system. Name both of this companies on the same "ticket". I will!

  • Anonymous Dec 19, 2008

    My bluetooh is notework.

  • Nunu tate Jan 29, 2009

    How can i fix this supid suff fix becuse it trick me so bad i am so mad

  • Anonymous Apr 25, 2009

    Same problem here, my att 881 has worked fine on 2 other computers (HP, Toshiba) but they had XP. My Acer has Vista so I didn't know if it was a vista issue, but aparrently it's the Acer, I'll try a different laptop.

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FYI - Someone posted a solution to this in the AT&T forums. You just need to download a more recent version of the Motorola Driver Installer from Motorola's website *before* you plug the device into your laptop. The version of the installer on the UsbConnect is known to have this issue.

Download link from the original post: http://direct.motorola.com/hellomoto/nss/usb_drivers_pc_charging_drivers.asp

Original post: http://forums.wireless.att.com/cng/board/message?board.id=pccards&thread.id=11860

Posted on Jan 22, 2009

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It was not the ATT related problem. The problem is with the Acer Laptop itself. So, speaking of Acer. They have the worst tech support on the planet. Their laptops are put togetherer with bubble gum or people without hands. So, if here you go. Acer Laptops ****! This people should be held liable for knowing about this problem and doing nothing about it. They just dont give a flying fu**k. I have alot of attorney friends. Let's sue the hell of them. Give them the same pain in the *** as they are giving us. It is only $110 to file a lawsuit in a small claimps court and now it is up to $100,000 in most places.

Posted on Dec 06, 2008

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Okay. Heres the deal. You may not like the way I did it but I was able to get some fairly reliable service out of the AT&T USB 881 but I had to install Vista from a Upgrade disk that I had for an older Vista laptop and then install the Acer drivers from the website. I will be trying to do a reinstall from the recovery partition. If I can get it to restore I will post if I am able to get the 881 to work. It has something to do with the original configuration that Acer implimented when they sent out those laptops. There is something that conflicts with the 881. I too had a hard time getting the keyboard and mouse to work after installing the 881 and thats why I tried the barebones Vista.

Posted on Dec 05, 2008

I bought an ATT braodband card, and it disabled keyboard / mouse. Had to system restore. Bought a sprint broadband card, and keyboard / mouse will not even work in safe mode, can't system restore.

Posted on Oct 25, 2008

Same story, and I had to restore my system

Posted on Sep 17, 2008

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