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I have an Arcsoft ION slides and negatives to PC scanner. It was working fine, then in mid batch of negatives the live pickup failed and will not scan the negatives or slides. Total mystery. What can I try to get it working again. I checked all the connections etc.

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Click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot
lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
hope this helps

Posted on Jul 27, 2011

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Posted on Jan 02, 2017

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