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Hello there When I start my computer at some point the screen stops. This only happens when I have a Western Digital External Drive connected to it. It stops way before the screen with all the windows graphics appears. How can I get the OS to stop doing this? Thank you...

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In the bios setup set the internal harddisk to be the primary storage device and the external to be as the slave one...

if you are using primary ATA disk...try changing the jumper positions..

thankyou

Posted on Sep 01, 2008

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Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:


  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

Mar 18, 2011 | Western Digital My Book Essential 500GB...

1 Answer

WD external hardrive(320 GB). Every time i connect it to any computer , the computer stops responding. But the computer dictates that there is an external hddrive connected.


Does this happen if you connect it to a different computer?
On the other computer, virus-scan all the files on the drive.
It could be a computer-virus that is getting launched
when you connect it.

Is it your computer's virus-scanner that is trying to "scan" EVERY file, when the drive is connected?

Start the Windows Task Manager. Connect the drive,
and watch the "Performance" tab, to see what resources are being consumed.

Aug 30, 2010 | Western Digital 320GB MyBook External USB...

1 Answer

My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

Apr 05, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Malfunction


if the drive isnt faulty to the point that you can connect it to a computer, you can get an external harddrive enclosure from NewEgg.com and connect it to your computer using a usb cable. These have always worked great for me.

Jun 10, 2009 | Western Digital External USB 2.0 80 GB...

1 Answer

Western digital 320g elements portable won't work


Hey,
try connecting it o another computer and check
if not yet, use only the WD USB transfer wire supplied in the box.
because WD External HDD only recongize its own USB and none other.

May 03, 2009 | Western Digital Elements powered by WD 320...

1 Answer

External hard drive not recognized


You need to first narrow down the problem to either your PC or the external hard drive. Do you have access to any other PCs you could try connecting your hard drive to? (think friends, family, public PCs, etc)

If the hard drive works on other PCs, we know it isn't a problem with the hard drive.

If it turns out that the hard drive is fine and the PC is the problem, I would suggest going in to Device Manager and uninstalling everything USB related. Once you have done this, either reboot your PC or right-click inside device manager and "scan for new hardware". All of your USB related devices should reload their drivers automatically. You may want to try this both with and without the usb drive connected.

Another tip would be to try various USB ports.

Mar 19, 2009 | Western Digital 500GB My Book World...

1 Answer

Mac not Reconize my MyBook


load the driver for mac use, the external hard drive comes with cd, the mac driver should be inside, load it to your mac computer. if you donot have the cd go online to western digital and download it. just load the driver and u will be fine, make sure u connect the cable in right places.

Mar 09, 2009 | Western Digital My Book Essential Edition...

4 Answers

Western Digital hard drive problem


Ok.  I have a WD 500 and I have ran into similar problems.  First, shut your computer down.  Unplug the hard drives USB cable and the power cable.  Wait for about 2 minutes.  Plug the USB cable into the computer, plug the power cord in...wait for 30-45 seconds and then start your computer.  That hopefully should solve your issues.

Mar 01, 2009 | Western Digital My Book Essential Edition...

1 Answer

Broken Western Digital Elements 320gb external hard drive


hello,
there is nothing to do. you should brought new one. there is no other way.
thanks
ramesh

Nov 14, 2008 | Western Digital Elements powered by WD 320...

2 Answers

Western Digital External 1T Interferes with XP uploading


your hard drive is corrupted. disconnect it until Windows loads.

when windows loads, run disk checker. right click your drive, go to properties. select tools, then disk checker.
let it run.

Aug 31, 2008 | Hard Drives

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