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Hello there When I start my computer at some point the screen stops. This only happens when I have a Western Digital External Drive connected to it. It stops way before the screen with all the windows graphics appears. How can I get the OS to stop doing this? Thank you...

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In the bios setup set the internal harddisk to be the primary storage device and the external to be as the slave one...

if you are using primary ATA disk...try changing the jumper positions..

thankyou

Posted on Sep 01, 2008

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I have a Western Digital 160 G (WD1600U017) external drive. When I plug it in the USB slot, my computer can't seem to locate it and no letter is assign to it to access this hard drive. At one point I got...


AS long as the computer device drivers are up to data, the USB port should be operational and communicate with your external drive. If the external drive is connected to a USB port and you are certain the external drive is running (listen for the whirring sounds) and still no communication; the hard drive may have lost the formatting feature. Switch USB ports around and see if any signal reaches the File Explorer in Windows.

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WD external hardrive(320 GB). Every time i connect it to any computer , the computer stops responding. But the computer dictates that there is an external hddrive connected.


Does this happen if you connect it to a different computer?
On the other computer, virus-scan all the files on the drive.
It could be a computer-virus that is getting launched
when you connect it.

Is it your computer's virus-scanner that is trying to "scan" EVERY file, when the drive is connected?

Start the Windows Task Manager. Connect the drive,
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1 Answer

My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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1 Answer

Malfunction


if the drive isnt faulty to the point that you can connect it to a computer, you can get an external harddrive enclosure from NewEgg.com and connect it to your computer using a usb cable. These have always worked great for me.

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1 Answer

Western digital 320g elements portable won't work


Hey,
try connecting it o another computer and check
if not yet, use only the WD USB transfer wire supplied in the box.
because WD External HDD only recongize its own USB and none other.

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1 Answer

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load the driver for mac use, the external hard drive comes with cd, the mac driver should be inside, load it to your mac computer. if you donot have the cd go online to western digital and download it. just load the driver and u will be fine, make sure u connect the cable in right places.

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4 Answers

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Ok.  I have a WD 500 and I have ran into similar problems.  First, shut your computer down.  Unplug the hard drives USB cable and the power cable.  Wait for about 2 minutes.  Plug the USB cable into the computer, plug the power cord in...wait for 30-45 seconds and then start your computer.  That hopefully should solve your issues.

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1 Answer

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hello,
there is nothing to do. you should brought new one. there is no other way.
thanks
ramesh

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your hard drive is corrupted. disconnect it until Windows loads.

when windows loads, run disk checker. right click your drive, go to properties. select tools, then disk checker.
let it run.

Aug 31, 2008 | Computers & Internet

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