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When I get a website up, I can't then get another window to upen from that site. And then i can't get out of that site because my computer freezes and I have to shut down. When I try to do that, half the screen disappears. When i press "turn off" I get an "End Program" dialogue box which says "This program is not responding". If I press "End Now" the computer will shut down. I Have an "Acer Aspire 3500" laptop. Regards.............Lynne Stokes

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Ok my friend its either viruses or smthing missing in ur system orrrrr it might be the security programmes.


so lets do it step by step

first i will need you to disable all security programmes and try the internet getting the same issue or not
if still the same issue then lets do the second step

second lets download malware bytes from www.malwarebytes.org
now lets run the updates and then run a full scan.
after removing any infections and rebooting now try again and see if we still have the same issue.

if not thats great but if we still have it then lets do step three

now click start
click on control panel
click on add remove programmes.
in the left pane the third option is (add remove windows components). click on that
wait for few minutes until u have a list with check boxes.
now search for internet explorer and uncheck the box beside it.
click next or finish.
now again go to add remove windows components and this time check the box of internet explorer.
(note: this may require the windows CD).

after all of that if it is still not working then
click start
click run
type CMD and click ok
type sfc /scannow
press enter. (you will need the windows CD for sure to fix any issues).

after all of that please tell me what happened with u

cheers

Posted on Aug 31, 2008

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Posted on Jan 02, 2017

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