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Carriage jam continues after clearing paper - HP Printers & Copiers

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  • lyn2trees Oct 03, 2008

    We have the L7780 All in One. Printer jams frequently. When cleared of the paper the window continues to flash paper jam.



    Lyn

  • ANDREALAYNE Nov 10, 2008

    I HAVE THE SAME PROBLEM WITH NO LUCK ON FIXING. PLEASE HELP!!

  • Anonymous Nov 13, 2008

    i put in new cartriges and then when it tried to be used it showed up that there is a carriage jam.... i need to know how to fix this asap!

  • delmardaryl Nov 16, 2008

    Just pulled my 4280 out of the box and set it up and says "Carriage Jam, Clear carriage jam and press ok"  I don't know what to do either

  • HPSuux Nov 26, 2008

    I've tried everything to fix it..funny, my warranty just ran out so HP Support cannot help me without renewing it.

  • sgreger401 Dec 28, 2008

    Printer continually displays the "paper jam" message. All steps recommended in the trouble shooting section of the HP Website have been completed including cleaning rollers and removing and replacing the ink cartridges. 

  • harris-d1 Jan 13, 2009

    I've spent too many hours with this problem and no solution.
    guest

  • bettyleo Feb 03, 2009

    Carriage jam problem same as everyone else with the HP 7410. Anyone have a suggestion as to what to replace it with?

  • clawton Feb 09, 2009

    My 4315 started having carriage errors 30 days after warranty expired. The only suggestion from HP was to upgrade and buy a new printer.

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I just picked up an officejet 7410 off craig's list for free because it a had a carriage jam error. I followed all the online instructions to fix it and nothing worked. I tore the printer down to the guts and found a black plastic gear that had a cracked shoulder. This gear is pressed onto a metal shaft which is splined. The splines are to keep the gear from spinning on the shaft. The crack in the shoulder of the gear was allowing it to spin on the shaft which it was not supposed to. I'm assuming the gear cracked due to a paper jam. I fixed this by drilling a 1/16th diameter hole through the shoulder of the gear and the shaft while the gear was installed on the shaft. Then I installed a roll pin(or tension pin) into the drilled hole, thus keeping the gear from spinning on the shaft. Now it works great. One of the pics has a yellow mark where the crack is, with the pin installed 90 degrees to the crack. This requires a little skill, but I hope it helps.carriage jam continues after clearing - d921235.jpg0ad56a9.jpg

Posted on Apr 03, 2009

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I had the same problem, once i cleared the cartridge jam it would say paper jam!
the way i fixed this was i took both the cartridges out, and put them back in. and pressed okay, i put a few, maybe three sheets of paper in my printer. i had to somewhat force feed the first pieve of paper, just a little, but it should take the page after wards, it if does not, try just one sheet. once it takes the first, you will notice the sheet still waiting to be printed on moves forward setting it back in place so the printer will take that sheet next.
hope this helped!

Posted on Dec 08, 2008

5 Suggested Answers

SOURCE: Carriage Jam error always - how do I fix it?

Try resetting the printer (pressing the cancel button and connecting the power supply, check in the HP website if this is correct for your printer model) , after the reset the printer will clear any errors and will recalibrate the mechanism including the paper feed mechanism and the carriage.
Also check if the carriage is moving freely by disconnecting the power and moving it by hand.

Posted on Feb 04, 2008

  • 1 Answer

SOURCE: How do I get fix a "carriage jam"?

I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

Posted on Apr 20, 2008

Khalsa007
  • 79 Answers

SOURCE: Carriage jam error

Hi,

Perform a semi-full reset on the all-in-one by following the steps below

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .


7 Allow the all-in-one to re-initialize. This may take a minute or two.

8 If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information

Thanks

Posted on Jun 04, 2008

  • 1 Answer

SOURCE: HP Officejet Pro L7800. Had paper jam, but opened

mine was 2 there was paper stuck in the little white gears

Posted on Jul 17, 2010

nilutpalsono
  • 238 Answers

SOURCE: Hi, My HP Photosmart C6180

take out the cartridge and re install. or try with new cartridge.

Posted on Aug 12, 2010

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How do you remove paper that got jammed in printer? I can't seem to find any way to open the printer like I was able to do with my old printer.


Remove any loose paper in the loading tray.
Press the Resume button on the from of the printer.
If the paper jam is cleared, move to Ensure the printer carriage can move freely.
If not, continue to the next step.
Remove lodged paper one sheet at a time, starting in the middle.
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I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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Continue to get clear carriage jam after opening door and clearing or moving the carriage in hp 4215xi


Click here for instructions on resolving carriage jams on the 4215xi. If you successfully complete these instructions and still have carriage jams, your printer likely needs service.
I am an HP employee. I do not represent HP on this site.

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Stylus CX9400 Photo Printer: paper jammed inside printer...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
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1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
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3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

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How do I get fix a "carriage jam"?


I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

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