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I have Norton 360 and it cannot do a back up due to a specific HP file on the C drive. I tried to delete it but it said it was being used somewhere else. WHat is is and why can't I delete it: C;\Users\Geri\AppData\Roaming\Hewlitt Packard\HP Advisor\HP AdvisorToDo.mdb Please advise

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Hi Geriellen,

"HP Advisor" is a system protection/reporting program supplied with most new HP PCs and laptops. You can disable this program from running or even uninstall it.

Posted on Aug 30, 2008

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4 Answers

About a month ago I lost all my pictures, favorites and had to reload my Norton. Everything is still in the computer somewhere, only I don't know what happened or how to find and get them back. Please help...


You can often successfully recover deleted files from a PC, it all depends on what has happened since the files were deleted.
When you delete files the data itself isn't deleted, just the index entry that tells the system where the data for those files is located. The area containing the deleted data is also now marked as free space so it is available for any new files to be written there instead.

If and when that happens, then it is too late to recover your deleted files so it is very, very important to not save any new files or data to the device concerned.

One of the easiest ways to see if you can recover deleted files is to try some good file recovery software. One I used to use is this data recovery program which you can download from site below
http://www.asoftech.com/apr/

Jul 19, 2010 | Dell Dimension 2400 PC Desktop

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | PC Desktops

2 Answers

Norton 360 install has replaced/overridden DVD drive


Hi, I can certainly understand how you feel and hope I can help.

error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)

Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.

Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.

This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Hope these help.

Dec 05, 2009 | Gateway GT5435E Refurbished AMD Desktop...

1 Answer

DVD-rom drives lost on two seperate computers at the same time


1. Start > Run.
2. regedit
3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class in the Registry Editor dialog box and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
4. Select File > Export
5. save the file to the Desktop in case you need to restore it
6. In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
7. Do the same for the UpperFilters line
8. Close the Registry Editor.
9. Restart Windows.

Oct 27, 2009 | HP PC Desktops

1 Answer

FREE UP HARD DRIVE SPACE


Hi! Your 3 Gigs of memory have nothing to do with your disk storage. You may try freeing some disk space by doing the following:
Clean up your recycling bin by selecting the Empty Recycle Bin option, after right clickin on the icon.
Clean up the All User's temp directory, usually within your Windows installation drive-> Windows folder, called TEMP folder.
Clean up your own TEMP folder, usually hidden and found within your own user name folder. To make this folder visible, in File Explorer, go to Folder Options, and find the entry that reads: Hide system files. Uncheck the option. Make sure you reset it after you're done.
A little riskier is to try to resize your virtual memory, or the amount of disk space that Vista (and other versions of Windows) uses to emulate physical RAM, when you have exhausted it.
You may also save disk space by sacrificing the Hibernation feature by disabling it. If you do this, by going to the Advanced Settings of Vista, under System, uncheck the box next to your drive, and while having Hide System Files also unchecked, you can physically delete the file, usually found at the root of your main drive (usually C:) Note: For this change to take effect, you will have to restart your system with a cold boot.
Try buying some software similar to Norton Utilities (a reduced of it is available in Norton 360) that will defragment your drive but will also clean up stray and orphan files left behind by improper uninstallation of other software and temp files left behind when an application like Word, or any other, crashes.
Good luck!

Oct 08, 2009 | PC Desktops

2 Answers

I continually get a pop-up from a company called Personal AntiVirus. The pop-up says: You have critical systems viruses. When I run my Norton 360 scan, it shows no viruses. How do I get rid of this pop-up?


u can use any system security 2009 removal tools by searching on google otherwise for a best sollution u must format your pc and than reinstall it again .after installion first instaal anti virus and than update it completely than scan full system . enjoy good luck

Jul 28, 2009 | Acer EMACHINE 1GB/160 DESKTOP

1 Answer

My procomm plus issue


Procomm Plus and norton 360 are compitable to each other but r not not compitable to work on your operating system .u will just need to format your pc and clean the Procomm Plus files from it and then also delete the norton 360 from your operating system.and then u will be able to reinstall the Procomm Plus after formatting the pc.then instead of norton 360 install any other antivirus software like symantec or avg

Dec 10, 2008 | PC Desktops

2 Answers

I had purchased Norton 360 online for my lapstop late December 2007 after I did a restore on my system. For the last few months my computer has been running real slow and freezing and locking on me. Today...


firstly, edit your question above and remove your product key, as this could cause you trouble down the road more and people see it, copy it down and then stasrt using copies of this program for free using your product key. Secondly, Norton support will be able send you the file again so that you can complete the process.

Jul 11, 2008 | PC Desktops

1 Answer

I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

Jul 04, 2008 | PC Desktops

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