Hi there,
From what you've described, it sounds as though you may have a blockage somewhere in the hose or wand. This should be easy to clear - please follow the simple steps shown in our guide linked below:
http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US
It's also a good idea to wash your filters - you can see a video guide demonstrating the correct way to do this here:
http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US
These two steps should resolve your problem. However, if you require further assistance, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone, and provide further help.
Kind regards,
Jack
Dyson Customer Service
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