Dyson DC14 Animal Bagless Upright Cyclonic Vacuum Logo
Posted on Jul 26, 2011
Answered by a Fixya Expert

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Vacuum stops when I try to use hose. The hose is contracting almost flat with very little suction. What do I do?

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  • Official Brand Answer 2,572 Answers
  • Posted on Jul 27, 2011
AskDyson
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Hi there,

From what you've described, it sounds as though you may have a blockage somewhere in the hose or wand. This should be easy to clear - please follow the simple steps shown in our guide linked below:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

It's also a good idea to wash your filters - you can see a video guide demonstrating the correct way to do this here:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

These two steps should resolve your problem. However, if you require further assistance, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone, and provide further help.

Kind regards,

Jack
Dyson Customer Service

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Your filter may be stopped up and not allowing vacuum.
Your discharge may be blocked. In order to have vacuum you have to have a way to discharge the air.
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1: A vacuum pulls air through the bag, then through the tube attachment and then through the base (with the spinning agitator brush).

2:Check for signs of suction. Remove the tube attachment from its cradle and, after turning on the vacuum, put your hand to the end of the tube. Is there any suction at all? If there is a little bit of suction then you may have a clogged air tube.

3:Check the vacuum bag. It may be very full. If it is then remove the bag and replace it with a new bag. Check the suction power again. Has the suction improved?

4:Check the tube attachment. Completely remove it from the vacuum. You usually have to twist and pull the tube attachment out of place at the point where it connects to the back of the vacuum. Check the suction power again. This time you place your hand on the vacuum right where the tube used to come out of the back of the vacuum. Has the suction improved?

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6:Clean the tube by first trying to shake the debris out of the tube. If this does not work then go outside and run a hose through the tube. Use a pressure nozzle if you have one. Run the hose through one end of the tube. Then run it through the other end. Repeat until the debris is disloged. Dry the tube and then reattach to the vacuum.

7:Has suction power improved or returned to normal power? If yes then you can stop reading now. If not then read on.

8:Check the air hose in the base of the vacuum. This hose is usually pretty short and you can see if there is any blockage. If you see blockage then try to remove it. You may need to reach into the hose with a tool (like a screw driver or something long).

9:Has suction power improved or returned to normal power? If yes then you can stop reading now. If not then read on.

10:If you made it to this step then you may have a problem with the motor on your vacuum. If this is the case then you will need to take the vacuum in to a repair shop.

Things you will need :
1 Philips screw driver
1 flat head screw driver

Warning :


# Always unplug electrical devices before you work on them.

# Never work on electrical devices around water or when you are wet.

I hope this will help .

please rate !


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