Hi
How are you John
Well normally it happens if your encoder strip is dirty or damaged. make sure this is not the case. Clean the encoder strip which is the plastic thin strip present near the carriage belt. and also do clean the Disk encoder on the left side of the printer. This will solve the problem for sure.
regards
Open the lid of the printer. Depending on the model, there will be two cartridges on the right, one for black and one for color.
Find the cartridge that is running low on ink. The black cartridge will be in black, the color cartridge will have a patch of color (usually green) on it.
Pull down on the black clamp that is holding the cartridge in place and slide out the used cartridge.
Open the package of the new ink cartridge. Remove the protective tape and slide the new cartridge into the printer.
Snap the black protective case back into place and close the lid.
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