Question about Handspring Visor Deluxe Handheld

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How get Drivers PALMUSB.SYS for USB cradle

I'm trying to get my 6 yr old Visor Deluxe to now work on a new PC but after I've downloaded the new PALM Desktop V401 using WinDesktop_401_ENG_V.exe, I find that when I click on the button on the cradle to start the sync, I only hear something like a beep-beep sound on the PC. From reading some of the Q&A to solve the problem, one thing is I on the Drivers directory of the Handspring directory, the drivers listed are PalmUSBD.sys and PalmUSBD.inf. The Q&A says this the the WRONG driver and it should be PalmUSB.sys. Where do I get the correct Drivers. On the Q&A, it says the Drivers are bundled with the PALM Desktop software but when I load the software I get the (above) wrong drivers. Any ideas how to resolve drivers needed? I also find when I loaded the Palm Desktop, I got an error msg during the installation, something about a Macro in Word or Excel but when the installation completed, yet I seem to find the program has been installed (correctly?). I've also tried to use the program in the Handspring directory, "USB Utility" which I think cleans out the register, so you can then reinstall PALM Desktop with the correct drivers. I've done that and still same problem.

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Problem is fixed: Not sure how I fixed but I think it was when I shutdown PC and restarted. Then I tried to SYNC again AND then I found WINDOWS saying it found new hardware (the cradle). This time I knew to say I'd tell where the drivers were and I chose the Drivers directory of Handspring directory and the installation proceeded OK this time. (drivers are PALMUSBD.inf and PALMUSBD.sys) I can then SYNC with Outlook 2003

Posted on Sep 11, 2005


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Handspring Visor Username Deleted; How to Add on Device

To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.

There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

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I bought a visor delux on line new, and the mfg cd rom was not included. can you help me find one ?

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Everything else is permanently on your Visor but you need those two programs on your computer to hotsync and so transfer files between the visor and your computer. If you haven't got a cradle or cable you can still buy them third party.

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All my usb ports are not working when i connect any pen drives or external hard disk or bluetooth deice my computer doesn't read them what should i do?

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Migrating software and data to new computer

Assume that your Visor is your data respository. So you should make sure that you have an up-to-date synchronization from the NT PC. Now get the XP compatible software for your Visor from the palmOne website and install it on the XP box. I assume that you will be synching via USB this time - this is the default setup when you install the software. Hopefully you still have the USB cradle that came with the Visor. You can still use serial sync with XP but you should try to take advantage of the speed of USB on the new PC. Download for XP & Visors: Once the software is installed, sync with the new computer and all your data should be copied from the Visor to your PC in the first synchronization. By the way, Outlook shouild be installed on the new computer before you install the Visor software; otherwise the installer will not offfer to install the PocketMirror conduits.

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