Question about Handspring Visor Neo Handheld

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Communication failure with Outlook when Hotsync-ing Visor Neo

I get an Error 00004011, "error connecting to Outlook" and "root folder open failed;" and 8004010F, "communication failure. MAPI was unable to load the information service mspst.dll. be sure the service is correctly installed and configured." I am running XP with Outlook 2003 and still using an ancient Visor Neo. Failed to sync Outlook Calendar and Contacts. I have tried uninstalling/re-installing software for the Neo as well as a hard reset with no success. has anyone had a similar issue? How do I resolve or is time to get a new handheld?

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Re: Communication failure with Outlook when Hotsync-ing...

Hi,
As per your info, it seems that some system file got corrupted / deleted from your system(as .mspst.dll). So request you to reinstall your outlook / XP.

As you can also take some help from below link
http://office.microsoft.com/en-us/outlook/results.aspx?qu=error+connecting+to+Outlook&av=ZOL120 to resolve the issue by following some defined steps.

Thanks
Sushant
+91 9873412111

Posted on Jul 06, 2009

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3 Answers

Unable to sync with Outlook


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1 Answer

Original sync worked all others failed with 650 and Outlook 2003


I was ready to give up completely. Uninstalled, reinstalled, nothing worked. Here is what I did to resolve sync errors: 1. Perform a hard reset on the Palm 2. Go to the Palmone folder on your hard drive (C:\Program Files|PalmOne. Look for the Backup folder. Rename this folder Backup Old. 3. Connect the Treo to your computer. 4. Right click the Hotsync icon in the taskbar and click Custom. Change the four Outlook conduits (Calendar, Contacts,Tasks,Memos) to Desktop overwrites Handheld. 5. Run a Hotsync with the Treo. It should sync without errors. If you need to install additional applications you can add them now. This worked for me. I hope it helps with your errors.

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1 Answer

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1 Answer

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1 Answer

Hot sync error 8001 with MS outlook


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1 Answer

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