Depending on your model, you might need to try and transfer the video via the firewire port. Lots of newer camcorders have a USB and a firewire (IEE1394). Typically, the USB is for photo transfers and the firewire/DV is for video transfers.
Hope this helps.
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Connect the camera to your computer by using the camera's USB cable.
Connecting a camera to a computer with a USB cable
Turn on the camera.
In the AutoPlay dialog box that appears, click Import pictures and videos using Windows.
(Optional) To tag the pictures, type a tag name in the Tag these pictures (optional) box.
By default, the folder name includes the date the pictures and videos are imported and the tag name.
Click Import.
A new window opens and shows the imported pictures and videos.
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