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Logictech webcam for laptop has sound but the screen is blue

Hi,
My daughter is leaving on a study abroad program on Monday, so she pulled out her Logictech webcam, (previously installed but not used), attached it, and signed on to SKYPE to test it. It worked the first time she connected with a friend, but subsequent connections do not have video, only audio and a blue screen. Is this the feared "blue screen of death" computers show when they crash and burn? or is there a fix?

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  • heydin Jan 21, 2009

    I have the same problem but with a Microsoft VX5000 webcam. It worked great the first time but now there is only a blue screen. Audio is fine.

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Check and see if it works within the software. If it does, then the issue is with SKYPE and you will need to contact their tech support for troubleshooting. If it does not work in the Logitech software, then try reinstalling the software after uninstalling it first. Should even that not work, try a clean boot as explained in this article:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228

Posted on Sep 04, 2008

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If the webcam is plugged into the USB just unplug it - when its not running - and wait a couple of seconds before plugging it back in
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When I am using my logictech web cam, the sound fades in and out as well as the picture. What should I do?


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You may have to download the latest driver from Logitech

http://www.logitech.com/en-us/support-downloads/downloads/webcams

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Hi chinonsobeau,

First off, you to list the model number of your HP web Cam, as well as your OS, and the software you using to record your sound. I will assume that you have Quickplay which HP ususally send out with their web cams.

To access QuickPlay, just press the "blue QuickPlay button" next to the power button. If it doesn't load QuickPlay, just do "Start" - "All Programs" - then you will see QuickPlay listed there. If you still can't find it just do a search, you will find the short-cut. If you still don't find it, then HERE is a place you can download it and use it. It also has instruction on how to use it.

Or sometimes HP sends out Cheese, another camera software. You can download that HERE.

These are the instructions for QuickPlay:

Once launched QuickPlay, click on the 2nd icon from left (between DVD and TV icon), then double-click on "HP Pavilion WebCam" from the left side panel, then you will see the blue LED light lit and you should see yourself on the screen. (Double-click "yourself" to enlarge image)

To take a picture or record video, just press the corresponding buttons on the top. (the red circle icon is for recording video (press "Stop" icon to stop recording), the camera icon is for, well, camera)
Videos and pictures are saved at:
Pictures -- C:\Users\Public\Pictures\My Snapshots
Videos -- C:\Users\Public\Videos\HP Webcam


I'm less familiar with Cheese, so I'll give you their website HERE to go to their support and they can guide you through their program.

Anyway, I hope this helps,

Don't forget to leave a raing,

Thanks

Mark



To access QuickPlay, just press the "blue QuickPlay button" next to the power button. If it doesn't load QuickPlay, just do "Start" - "All Programs" - then you will see QuickPlay listed there. If you still can't find it just do a search, you will find the short-cut.

Once launched QuickPlay, click on the 2nd icon from left (between DVD and TV icon), then double-click on "HP Pavilion WebCam" from the left side panel, then you will see the blue LED light lit and you should see yourself on the screen. (Double-click "yourself" to enlarge image)

To take a picture or record video, just press the corresponding buttons on the top. (the red circle icon is for recording video (press "Stop" icon to stop recording), the camera icon is for, well, camera)
Videos and pictures are saved at:
Pictures -- C:\Users\Public\Pictures\My Snapshots
Videos -- C:\Users\Public\Videos\HP Webcam user_offline.gif
To access QuickPlay, just press the "blue QuickPlay button" next to the power button. If it doesn't load QuickPlay, just do "Start" - "All Programs" - then you will see QuickPlay listed there. If you still can't find it just do a search, you will find the short-cut.

Once launched QuickPlay, click on the 2nd icon from left (between DVD and TV icon), then double-click on "HP Pavilion WebCam" from the left side panel, then you will see the blue LED light lit and you should see yourself on the screen. (Double-click "yourself" to enlarge image)

To take a picture or record video, just press the corresponding buttons on the top. (the red circle icon is for recording video (press "Stop" icon to stop recording), the camera icon is for, well, camera)
Videos and pictures are saved at:
Pictures -- C:\Users\Public\Pictures\My Snapshots
Videos -- C:\Users\Public\Videos\HP Webcam user_offline.gif

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hi try reinstalling the driver and restart your computer. try to transfer from one prot to another. this will work.

fixya!

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