Question about HP Pavilion a1710n (RK573AA#ABA) PC Desktop

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Frustration When my monitor goes to sleep and than I wake it up I than see only one line of pixels off the desktop, And than I have to restart it by giving it a hard shutdown. I'm guessing that is'nt good also there is a recurring problem, there is a horizontal black line that makes the bottom prat of the screen disappear when I am in Photoshop the bottom part is where some of the workspace is, now I can't use it without difficulty, I am very frustrated, I have been reading about the black line is there a program to fix it, do I need a new motherboard, monitor?  Thank you for you help.

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It must be your video card not working properly. Check first if the monitor cable is firmly inserted in the video port before contemplating of changing your video card or buying a new monitor.

Posted on Aug 31, 2008

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Hello: Just recently, the 2159m HP monitor goes to sleep in the middle of an activity. This happened on two desktops and different settings. Repalced the video card, adjusted settings, replsced DVI...


Check the cord and connections for the monitor; this has one wire that must have voltage on it or the monitor goes to sleep, and a broken wire or loose connection will fool it into thinking you are powering down. If this doesn't work try going into power options and setting monitor to never power down.

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Check the "power options" settingsin your control panel.

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I suggest to mess around with the monitor buttons and see if you can disable it from sleeping from there. If not then try enabling it to sleep on your computer settings. A good restart after any changes is always helpful.

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Monitor goes to sleep and never wakes up


I have called HP Technical Support 6 times about this issue and have logged at least 14 hours into the issue. The things they have done are turn all sleep settings in the "Power Options" in the control panel to "never". The problem persisted. Today, they sent my problem to the complaints department, so maybe they will have the authority to do something for my 5 week old setup.

For me, the monitor was in the "other devices" part on the device manager (go to start menu and type device, and the device manager will show up). I went to HP's website to the support and drivers spot and found a patch for the My Display program. This will allow you to uninstall your monitor, just right click the monitor under "other devices" and click uninstall. After you uninstall, restart and your computer will recognize the and put it under "monitors" in the device manager with the updated drivers. After I did this, the monitor hasn't gone to sleep.

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If you can restart it and it starts up fine, then I would go into the power settings and disable sleep mode. Every computer is different on how to wake a sleeping computer, so you could read through your manuals and find out for yours, but I just disable sleep mode on all computers so i dont have to hassle with it.

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1 Answer

Monitor will not restart after sleep mode


Hi,
it's not a hardware-problem - it's a windows feature smile_wink.gif - (and it really is one !) - please try this:
To prevent a USB mouse from waking your PC

1. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.

2. In the list of device categories, expand Mice and other pointing devices.

3. Right-click the entry for the USB mouse, and then click Properties.

4. On the Power Management tab, clear the Allow this device to wake the computer check box.

5. Click OK.
Don't forget to do this with your mouse + keyboard !

Sep 12, 2008 | HP Pavilion a1710n (RK573AA#ABA) PC...

1 Answer

Works when it wants to then turns whie with grey line in it


Hi

If only the monitor is going to sleep, then it could be a problem with the connection from the monitor to the computer or with the cable.

If the computer goes to sleep and if you are not able to wake it from sleep then check the sleep mode settings and also the power management settings for the keyboard and mouse.
You may also do a system restore if you are not able to wake the computer from sleep.

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Hit the keyboard keys. It is better to just turn sleep and hibernate off and just use a screen saver or tun it off.

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