Here's the deal. Officially, Acer won't provide you with ANY information on how to reset this password. They only will tell you that if you send them $100 and the laptop that THEY will clear it for you. Here's an email excerpt that I found online in reference to this:
"Thank you for contacting Acer America. I apologize for the delay in
responding to your inquiry. In order to have the BIOS or hard disk password
removed (This include any biometric security), the notebook will need to come in
to our repair depot for password removal. This service is not covered by
warranty and unfortunately there is no other recourse to remove a BIOS or HDD
password from the notebook. The flat fee for BIOS password removal is $100.00 US
dollars plus tax. If it is a BIOS or HDD password and you would like us to
service it for you, please contact our telephone technical support line at
1-800-816-2237. Hours of operation are 7am-9pm CST Monday-Friday and 8am-5pm CST
Saturday and Sunday, excluding holidays."
That being said, in most cases (and I've found several articles that confirm this), if you remove all power from the laptop (A/C power, main battery AND the CMOS battery) for approx 30-45 minutes, that this will wipe the BIOS completely and then you can get back into it. Getting to the CMOS (bios) battery requires partially tearing down the laptop which, while not rocket science, can be a bit complex. If you decide to do this, here is a link to a complete service manual that will walk you through the process (http://www.intellcity.ru/content-2/service-manual-notebook-Acer/service-manual-Acer-TravelMate-6492.pdf
I hope this response helps you out.
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