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Is this a Multi-region Player ?
Some Players are region Set to play Only the region they, are intended For. i.e Region 1 = NTSC( USA ) Region 2 = (PAL ) UK. Region 6 = ( ASIA ) And so on.
If you need a multi-region hack for your player, Post here.
I do charge a Small fee for This service.
Most DVD players have region codes. If you play a DVD from your region 5 times, it will permantly set the code.
Blame the movie and record companies.
Even most computer DVD drives have region codes.
It's unlikely the sales person was educated enough in this topic to even know what a region code is.
Here's something else to consider. If the DVD you want to view is from
England, they use PAL not NTSC, so it's unlikely you could view it on
your TV anyway.
Get your son to copy the file from the DVD onto a USB FlashRAM drive,
then mail it to you. They don't have region codes. Now you can view it
on your computer, and make your own North American region DVD. Also,
you could always have him e-mail the video to you, then burn it