Question about Palm Tungsten E Handheld

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Tungsten E and Outlook 2003 sync problem

I've downloaded every patch I can find at the Palm site, but my Tungsten E stopped syncing with Outlook when my office gave me a new Dell running Windows XP Professional, with Microsoft Office 2003/Outlook 2003. I've also done a hard re-boot to the Palm, erasing everything on it. Any other ideas? My Palm Desktop says version 4.1.4, and my patches include PalmOutlook101UpdateEng.exe and Outlookconduitupdater.

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I also have encountered this: The issues, however, started after our enterprise at work switched the backoffice server from Win2K pro to 2003 server. All users received new Outlook profiles. I know there are hidden services for Palm bundled into the outlook profile so I simply edited the old profile to point to the new server and proceeded as follows: CPU was an HP Pavilion DV1000 laptop with Windows XP Pro SP2 with Outlook 2003 to a Palm Tungsten E PDA. Unit would not synchronize contacts or calendar, producing "Calendar Synchronization Failed" and "Contacts Synchronization failed" errors. Creating entries in outlook contacts and calendar did not show up on the Palm. Creating entries on the PDA did not show up in Outlook. To rule out windows profile corruption, I backed up the users profile data, deleted her windows profile and logged back in to create a new one, copied all of her favorites, documents and desktop information back to the new profile and tried again. No joy. I created a new palm profile to rule out issues with the users original Palm profile being corrupt or damaged. I verified the hotsync app was pointing to the correct palm and outlook profiles. To rule out issues with her outlook profile being corrupt or damaged I backed up her contact and calendar data, wiped that too and created an all new one and re-imported the contact data from a personal folder not connected to an exchange server. No change. I deinstalled and reinstalled the Palm software as well as the conduits for outlook. No change. I downloaded the new and improved conduits that were supposed to fix issues with outlook synch problems. No change. I finally backed up all of the data on her palm by creating a new outlook profile that was not connected to our exchange server at the company but rather a personal folder on the PC and once the data was saved there the data was imported back to the users mailbox. This didn't work but it allowed us to back up all the data on the palm and let us perform some experimentation with formatting the palm clean as a plate and trying anew with her account and profiles - no change. I found the errors only occurred when logged in as the user herself. If I logged in as me and started fresh from a reinitialized palm on her computer it would work. Amazing. I even found that creating a new local user account on the PC and pointing at her own outlook account on the mail server wouldn't work either.. But it would work for my own. After some brainstorming.... I believe that the issue is related to a corrupt e-mail box on the actual mailserver itself rather than an issue with the workstation or the palm itself since if I log in as myself, I can set it up and make it work. I can use a different account. It works. But it ALWAYS fails when we attempt to attach to the users mailbox on the server itself. So, some of these issues could be related to changes or problems on an Outlook mailbox th

Posted on Sep 11, 2005

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Yes I moved my files to a new machine and reinstalled palm (which of course also created the dreaded multiple copies of many palm contacts, when palm discovered older archives, but that is another story!) I wouldn't mind that if the palm pilot would just sync with outlook 2003. It synched with Outlook 2000 on my old machine.

Posted on Sep 11, 2005

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Welcome to Fixya

Double check the Palm or palmOne program in Windows. Click Start then All Programs then Palm or palmOne. You should see an icon in there called Sync with Outlook or something similar. Click that icon and the Outlook conduits will replace those for Palm Desktop. Some conduits, like Media/Photos will continue to sync with Palm Desktop, but Calendar, Contacts, Tasks, and Memos will sync to Outlook.

Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

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http://kb.palm.com/wps/portal/kb/na/tungsten/tx/unlocked/supportservices/page_en.html

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  1. Step 1 Install the Palm Tungsten software. This software is required in order to sync Palm Tungsten with Outlook Express. To install the software, place the CD-ROM in your PC and follow the on screen instructions.
  2. Step 2 Use the HotSync cable included with your Palm to plug into the USB port of your PC. You will then plug the other end of the cable into your Palm Tungsten.
  3. Step 3 Open the HotSync Manager program on your PC through the "Start" menu or clicking on the icon. You can manage the different programs available for synchronization through this program. Select Microsoft Outlook as one of the applications that you want synched onto your Palm Tungsten.
  4. Step 4 Turn on the Palm Tungsten. You will see a star icon on the menu of your PDA. Tap this star with your stylus to start syncing Microsoft Outlook Express. A dialog box will appear on your PC during the process to know the progress of the synchronization.
  5. Step 5 Unplug the cable from your PC and Palm Tungsten once the sync is completed. As the Palm resets, you will now notice that Microsoft Outlook Express is available on the PDA.

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Tungsten E - HotSync with Outlook 2003


Don't skip the initial HotSync for secondary computer! Alright, I figured this one out on my own and figured I'd post what I'd learned so that others don't have to endure the teeth mashing, hair pulling, snarling frustration. (self induced as it may be) My experiences have taught me to not always trust a cookie cutter installation wizard...especially for custom app installations (ie: primary = home, secondary=work, total sync, no priority). So, I did not perform the initial sync during installation of the palm software fearing that the new installation would NOT recognize that the work computer was a secondary machine and resultantly wipe out the old palm data from the primary machine. Turns out, as I saw in many other unrelated posts, that it's difficult (if not impossible) to specify conduit direction to outlook 2003 outside of the initial sync (this prompted me to specifically look for conduit direction during install). So, this wizard is one I should have trusted...by mistake...because of weak program design. By the way...once I specified sync with outlook during the initial sync, EVERYTHING works fine despite not having installed the two "imperative" conduit updates (they were uninstalled after several previous failed attempts at this). Hope this helps

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After installing, reinstalling, deleting, hard resets, hitting head against wall... I tried installing the Pocket Mirror conduit as a last ditch effort. An error message popped up saying it could not find the mapi32.dll file. I looked at another PC, located that file in the windows32 directory, copied it to my PC, and I was able to hotsync with Outlook. To test this, I uninstalled the Pocket Mirror and Palm desktop SW, then deleted the mapi32.dll. Installed the Palm 4.1.4 sw, outlook 101 update, plus the conduit update, had same error messages. Added the mapi32.dll to the windows32 directory - was able to successfully sync with Outlook!

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Hi, if u want to sync with outlook , u would either have to buy the installiation disc from palm online store or call up tech support , it will cost u, or if you want u call also chapura and buy the outlook conduits from them , u dont get the outlook conduits on the website . In the installiation disc u get the outlook conduits . Regards

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This is what I did to fix that error:

Hard-reset your Palm to erase all data (that usually involves pushing the small "reset" button on the back, then pressing the "power on" button until the device boots, and then pressing "up" to confirm the hard-reset)


After that, sync your palm. The sync software will ask if you want to use your existing profile or create a new one. Create a new one. Then the program will offer to sync your Outlook profile with your Palm. Click on "ok", and a message asking you to accept to sync your Outlook data with more than one profile will pop-up. Click on OK, again... and that's it!

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