Question about Palm Treo 650 Handheld

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Problem syncing with two computers

I synchronize with two computers (work and home). The problem is that appointments or tasks added on my home computer appear correctly on my Treo 650 but do not get transferred to my work computer. The reverse works perfectly. I have traced this to the fact that the work computer always does a fast sync, whereas the home computer always does a slow sync the first time and then fast syncs until it detects that the Treo has been synchronized with the work computer. It would seem that the work computer somehow can’t detect that the Treo has synchronised with the home computer. I would be very grateful for any ideas. (P.S. I have uninstalled and reinstalled everything on both computers and “hard reset” the Treo, all to no avail.)

Posted by Anonymous on

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Re: Problem syncing with two computers

Lost data in Outlook & other comments: If you lose data in Outlook for an account that resides on an Exchange server there is a cool feature I recently discovered to recover your data. Click on the Deleted Items folder in Outlook. Then you will notice that the item on the Tools menu called Recover Deleted Items is active. Depending upon your IT Admin, you can usually recover anything lost for several weeks. It is a life saver. The Chapura conduits are much more feature-rich that the ones palmOne supply for Outlook synch. While the palmOne conduits for Outlook do have this provision for multiple PCs synching to one profile, the option does not work as well as Chapura's software. I suggest you invest in PocketMirror XT Pro edition and your problem will be sorted out. You can try it for free I believe to see if it suits your needs. I don't have the bandwidth the research the items you asked me about. Someone at Palm Source may be able to comment upon this as they own all the code and IP for HotSync now rather than palmOne. It makes a ton of sense that the model be 1:1. It was extended thru options like network HotSync and for the Ethernet cradle that used to be available. Those multiple PC scenarios were anticipated but in those instances you were either synching direct to a server or to your source PC via TCP/IP. In the case of Outlook where the account resides on an Exchange server, it makes sense that you can synch to multiple PCs as long as the PCs know you synch in multiple locations. Otherwise you get duplication.

Posted on Sep 11, 2005

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Re: Problem syncing with two computers

The HotSync Manager was not designed to work this way. While it may seem like a good idea to do what you are doing, I would never consider doing it. HotSync was designed to be a one-to-one relationship between a set of data on your PC and a set on your handheld. You are giving contrary messages to each PC by using it this way. If you synch to an exchange server (via your Outlook account) you can get away with doing this because PocketMirror or the palmOne Outlook conduits and other conduits have settings you can make to notify HotSync that you are 'two-timing' :-). However if you synch to Outlook in work and then to Palm Desktop at home (I suspect this is your scenario), I disrecommend this. I recommend setting the Home PC to be a slave. That is, I set the conduits at home to be handheld overwrites desktop for the four personal information conduits - Calendar, Contacts, To Dos and Memos. Then when I am at home if I want to change some data, I add it to the handheld not on the PC. That way you have a kosher set of data that is up to date on the handheld and on your work PC. When you synch to the home PC, this data is cloned to the home PC from the handheld. You can continue as you are but you will always have some uncertainty on your data integrity. Losing precious contacts or not showing up for a key appointment is a bad deal.

Posted on Sep 11, 2005

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This is how I got it working. Don't use wireless sync software, someting is definitely buggy with it. Here is what I did to resolve sync errors: 1. Perform a hard reset on the Palm 2. Go to the Palmone folder on your hard drive (C:\Program Files|PalmOne. Look for the Backup folder. Rename this folder Backup Old. 3. Connect the Treo to your computer. 4. Right click the Hotsync icon in the taskbar and click Custom. Change the four Outlook conduits (Calendar, Contacts,Tasks,Memos) to Desktop overwrites Handheld. 5. Run a Hotsync with the Treo. It should sync without errors. If you need to install additional applications you can add them now

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1 Answer

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I was ready to give up completely. Uninstalled, reinstalled, nothing worked. Here is what I did to resolve sync errors: 1. Perform a hard reset on the Palm 2. Go to the Palmone folder on your hard drive (C:\Program Files|PalmOne. Look for the Backup folder. Rename this folder Backup Old. 3. Connect the Treo to your computer. 4. Right click the Hotsync icon in the taskbar and click Custom. Change the four Outlook conduits (Calendar, Contacts,Tasks,Memos) to Desktop overwrites Handheld. 5. Run a Hotsync with the Treo. It should sync without errors. If you need to install additional applications you can add them now. This worked for me. I hope it helps with your errors.

Sep 12, 2005 | Palm Treo 650 Handheld

1 Answer

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Switcher.... Inorder to sync your handheld with Outlook you must have outlook conduits installed. Follow these steps to have an outlook conduits installed. 1. Place the Desktop Installation & Software Essentials CD on your cd-rom drive. Wait for it to finish its autorun 2. At this point you'll be presented wth a flash window which contains certain options you can choose. 3. Click on "Change your synchronization method" 4. Click on "Use Microsoft Outlook to ...... " 5. Click on "Yes" 6. Click on "Done" 7. Restart your computer inorder to refresh the new settings. You can now use Microsoft Outlook to synch your appointments, contacts etc..

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Hard-reset your Palm to erase all data (that usually involves pushing the small "reset" button on the back, then pressing the "power on" button until the device boots, and then pressing "up" to confirm the hard-reset)


After that, sync your palm. The sync software will ask if you want to use your existing profile or create a new one. Create a new one. Then the program will offer to sync your Outlook profile with your Palm. Click on "ok", and a message asking you to accept to sync your Outlook data with more than one profile will pop-up. Click on OK, again... and that's it!

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