Question about Palm Treo 650 Handheld

2 Answers

Problem syncing with two computers

I synchronize with two computers (work and home). The problem is that appointments or tasks added on my home computer appear correctly on my Treo 650 but do not get transferred to my work computer. The reverse works perfectly. I have traced this to the fact that the work computer always does a fast sync, whereas the home computer always does a slow sync the first time and then fast syncs until it detects that the Treo has been synchronized with the work computer. It would seem that the work computer somehow can’t detect that the Treo has synchronised with the home computer. I would be very grateful for any ideas. (P.S. I have uninstalled and reinstalled everything on both computers and “hard reset” the Treo, all to no avail.)

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Lost data in Outlook & other comments: If you lose data in Outlook for an account that resides on an Exchange server there is a cool feature I recently discovered to recover your data. Click on the Deleted Items folder in Outlook. Then you will notice that the item on the Tools menu called Recover Deleted Items is active. Depending upon your IT Admin, you can usually recover anything lost for several weeks. It is a life saver. The Chapura conduits are much more feature-rich that the ones palmOne supply for Outlook synch. While the palmOne conduits for Outlook do have this provision for multiple PCs synching to one profile, the option does not work as well as Chapura's software. I suggest you invest in PocketMirror XT Pro edition and your problem will be sorted out. You can try it for free I believe to see if it suits your needs. I don't have the bandwidth the research the items you asked me about. Someone at Palm Source may be able to comment upon this as they own all the code and IP for HotSync now rather than palmOne. It makes a ton of sense that the model be 1:1. It was extended thru options like network HotSync and for the Ethernet cradle that used to be available. Those multiple PC scenarios were anticipated but in those instances you were either synching direct to a server or to your source PC via TCP/IP. In the case of Outlook where the account resides on an Exchange server, it makes sense that you can synch to multiple PCs as long as the PCs know you synch in multiple locations. Otherwise you get duplication.

Posted on Sep 11, 2005

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The HotSync Manager was not designed to work this way. While it may seem like a good idea to do what you are doing, I would never consider doing it. HotSync was designed to be a one-to-one relationship between a set of data on your PC and a set on your handheld. You are giving contrary messages to each PC by using it this way. If you synch to an exchange server (via your Outlook account) you can get away with doing this because PocketMirror or the palmOne Outlook conduits and other conduits have settings you can make to notify HotSync that you are 'two-timing' :-). However if you synch to Outlook in work and then to Palm Desktop at home (I suspect this is your scenario), I disrecommend this. I recommend setting the Home PC to be a slave. That is, I set the conduits at home to be handheld overwrites desktop for the four personal information conduits - Calendar, Contacts, To Dos and Memos. Then when I am at home if I want to change some data, I add it to the handheld not on the PC. That way you have a kosher set of data that is up to date on the handheld and on your work PC. When you synch to the home PC, this data is cloned to the home PC from the handheld. You can continue as you are but you will always have some uncertainty on your data integrity. Losing precious contacts or not showing up for a key appointment is a bad deal.

Posted on Sep 11, 2005

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1 Answer

Want to wirless syn with a calendar & contact list for back up. what is the best program to use????


You can use the BlackBerry Desktop Manager to synchronize your organizer data
(calendar entries, contacts, tasks, notes, and memos) between your BlackBerry smartphone and your Mac computer.
In order to synchronize with Microsoft® Entourage, Apple® Sync Services functionality must be turned on in the
Microsoft Entourage application. To accomplish this, complete the following steps:-
note:-Back up information and data before changing any settings on your Mac computer.
1) If the BlackBerry smartphone is connected to the Mac computer, use the Eject option to remove the BlackBerry
smartphone from the Mac computer.
2) Close the BlackBerry Desktop Manager.
3) Open Microsoft Entourage.
4) On the Microsoft Entourage menu bar, go to Entourage > Preferences.
5)Within General Preferences, click Sync Services.
To turn on contact list synchronization, select the Synchronize contacts with Address Book and MobileMe check box
To turn on calendar synchronization, select the Synchronize events and tasks with iCal and MobileMe check box
note:- When Sync Services has been enabled and the OK button is selected, a new dialog window appears with the following choices:

1)Replace Entourage items with Sync Services items.
2)Replace Sync Services items with Entourage items.
3)Merge Entourage items with Sync Services items.
For Additional Information:-
Before the BlackBerry smartphone data is synchronized with the Mac computer, verify that Sync Services is turned
on in the Mac OS X iSync application. This is done by completing the following steps:
1)Open Applications on the Mac computer and click iSync.
2)In the iSync menu, click Preferences.
3)If necessary, select the Enable syncing on this computer check box.

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Microsoft Activesync not working properly


Hi,

Have you tried synchronizing it to a new outlook profile?

Jun 17, 2008 | Microsoft Computers & Internet

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Desktop manager for mac does not sync my contacts to BB 8700 only erases them at first sync however sync for calendar notes and tasks works . I have not unticked erase all contacts at first sync as I fear...


Back up information and data before changing any settings on your Mac computer:-
  1. If the BlackBerry smartphone is connected to the Mac computer, use the Eject option to remove the BlackBerry smartphone from the Mac computer.
  2. Close the BlackBerry Desktop Manager.
  3. Open Microsoft Entourage.
  4. On the Microsoft Entourage menu bar, go to Entourage > Preferences.
  5. Within General Preferences, click synchronize Services.
NOTE:-
1) To turn on contact list synchronization, select the Synchronize contacts with Address Book and MobileMe check box
2) To turn on calendar synchronization, select the Synchronize events and tasks with iCal and MobileMe check box.

NOTE:- When synchronize Services has been enabled and the OK button is selected, a new dialog window appears with the following choices.
  1. Replace Entourage items with synchronize Services items
  2. Replace synchronize Services items with Entourage items
  3. Merge Entourage items with synchronize Services items
Before the BlackBerry smartphone data is synchronized with the Mac computer, verify that synchronize Services is turned on in the Mac OS X isynchronize application. This is done by completing the following steps:
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IPhone sync with Outlook Calendar - Appointment time put on iPhone 1 hr later.


This solution pertains only to the one hour time difference people notice upon syncing to MS outlook.

In iPhone, there are two areas where you have an option to change your time settings.

1. When you go to 'settings', then to 'general', you can set up time and date, and also 12-24 hour format. Please note that changing the time here DOES NOT correct the problem, despite iPhone displaying correct date, time and time zone. Many people in this thread have stated that the problem persisted despite them setting appropriate time zone.

2. When you go to 'settings', then to 'mail, contacts and calendars' row (NOT the 'General' row) - you get an option to change your time zone at the very bottom of all the choices. You will see that wrong time zone is selected here - likely cause of the problem. Correct this choice and the one hour discrepancy between appointments in outlook and iPhone disappears.


Additional problem solutions - in the solution No. 2, if you set 'Time Zome Support' to 'ON', then all your appointments in the calendar will be displayed in the time zone of your HOME address. In other words, for example, if you are a person in central time zone, your appointments will be displayed ALWAYS in central time zone format - they will NOT change automatically when you travel from central time zone to eastern time zone. On the other hand, if you set the time zone support to 'OFF', then all your outlook appointment display times will change and adjust according to any time zone you travel to - This is often an inconvenience since most of us would like to remember our appointments as they were made in our home time zone, regardless of what time zone we traveled to.

Please note that the above solution pertains to only display of appoint times in outlook - This solution does NOT relate to the time displayed by iPhone and how that displayed time adjusts when you travel to different time zone away from your home time zone. This second issue is addressed below -

You can get your iPhone to display the current time in two ways -

1. Either always show the time in your home time zone, regardless of where you are (i.e., a person from Texas central time zone can set up to see the time always in central time, even if he/she travels to another time zone). This display setup is good for people who always think of time in their home time zone and then do mental conversions to reach at the local time zone time.

2. On the other hand, you can get iPhone to do this for you and change displayed clock time automatically to the local time zone that you have traveled to, away from your home time zone. Please note that enabling this capability in iPhone has no bearing on how the appointments are displayed in MS outlook.

Go to 'Settings'. Go to 'General' tab. then click on 'date and time'. Pick the 'set automatically' option to 'ON'. Now, the iPhone will automatically adjust displayed time to show the current time in which ever time zone you travel to.

If you set the 'set automatically' option to 'OFF', then you can select your home time zone. Then, the iPhone will always display time in your home city time zone and will NOT change even if you travel to a different time zone.

So, in summary, there are two places you need to adjust the time zones in iPhone - to do two separate tasks, first task of displaying appointments always in your home time zone upon syncing with outlook thereby avoiding the one hour skip; Second task of getting iPhone to display either your home time zone clock, or getting it to adjust current time to reflect the time in new time zone you travel to.

Hope this helps.

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Hot sync does not complete!


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1 Answer

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I was ready to give up completely. Uninstalled, reinstalled, nothing worked. Here is what I did to resolve sync errors: 1. Perform a hard reset on the Palm 2. Go to the Palmone folder on your hard drive (C:\Program Files|PalmOne. Look for the Backup folder. Rename this folder Backup Old. 3. Connect the Treo to your computer. 4. Right click the Hotsync icon in the taskbar and click Custom. Change the four Outlook conduits (Calendar, Contacts,Tasks,Memos) to Desktop overwrites Handheld. 5. Run a Hotsync with the Treo. It should sync without errors. If you need to install additional applications you can add them now. This worked for me. I hope it helps with your errors.

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