On the non operator side of the copier, when we run cover weitht stock.
The sheet is nice and flat down the operator side and the paper has waves all the way down the other side. We mostly run 12 x 18 heavy weight setting through tray 5. I believe it is a pressure problem that is out of adjustment from side to side.
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This error indicates a paper jam. Something is restricting the paper path. Check the paper path from the Automatic Sheet Feeder (ASF) side, raise the cover and visually check the paper path. Try running a thicker sheet of paper through the printer (card stock will work) to see if you can dislodge the restriction.
Let me know if this clears the problem. If not we can try something else. Thanks.
Perhaps drum exposed to sunlight too long. It will ruin drum.
Could be foreign material inside drum or printer.
Run heavy stock through printer with nothing on page, to do this-
Open up Word. type a period, or a comma.
Print 10-20 copies.
This may clear it up.
it sound like you are taking the machine to its limits... if its going to be possible... you need to call a tech and have him upgrade your rollers and see if there are any setting changes that need to be made for your particular situation... there is no way around that...
Fixed the problem by running two sheets of heavy card stock
through at the same time. With the machine off, positioned the two
sheets in the feeder so that they would be pulled in when the printer
was turned on. When turned on the printer, it drew the two sheets
through and this reset the paper sensor. Previously found
that only one sheet at a time did't work. Good luck!
You can clean the print head by using the following procedure from the troubleshooting section of the manual:
Take paper out of the printer Take a single sheet and put it back in - upside down (i.e. shiny side down). Close the door and wait for the sheet to eject. Put all the paper back into the printer in the correct orientation (shiny side up), close the lid and print again.
I've discovered even better results by keeping the special blue sheet that comes with each paper pack. I run the special sheet through before I'm about to use the printer for the first time (after not using it for a few days), and also after every three prints. The result is much better printouts for me. The special blue sheet cleans and calibrates the print head. Just put the blue sheet in the paper tray at the bottom of the stack with the bar code facing down and close the lid. It will automatically eject.
It says on the website the labels are 56lb (I guess cover weight). The only way the stock will run right (ie) fuse correctly is in the mp tray using one of the thicker settings. Also if you run labels out of the tray you run the risk of them peeling off making the turn out of the tray and into the machine. All non standard paper is better off using the mp tray.
It is a massive pain but a solution that worked for me is to run a 'clean' after every card stock sheet. I know it's wicked awful but it actually worked and I had to run 100 times (one for each good color card stock) First put plain paper in tray 2 Next Hit left arrow until you get to 'system service' and press green check Next then go to 'clean' and press check Now it should print a clean image without ghosting
in your program adjust the pic your printing to fit in yours sumtimes u have to adjust your print in preview box your card u made down or up whole thing so it fits in nice for u sumtimes they just dont line up right i had same issue just move your project up with it ok to make it print in box cards u need ok